Program Services Manager

The job:

Manager of Trip Leaders Team BASED IN ROME

The company:

Overseas Adventure Travel/Grand Circle Corporation What We’re Looking For

A strong, engaging leader who is adaptable, creative, organized, and self-driven

Experience in training, coaching, and/or people management (travel industry experience is a plus)

Excellent written and verbal English communication skills

Proven ability to build trust-based relationships and motivate teams

Solid administrative skills, including proficiency with databases and Microsoft Office

Sound judgment with the ability to make tough decisions when needed

Willingness to travel on short notice and work extended hours when required

Dependability, integrity, strong work ethic, and effective time management

What We Offer

€38,000 annually

Incentive Bonus based on targeted results

Merit increase based on performance

Personal and Professional Growth – Available on request

Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC

Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price

Referral Bonus

Full training program onsite

Unique Corporate Culture

Working as part of an international team (exposure to colleagues in worldwide offices).

All benefits are applicable at company discretion

Key Responsibilities

Recruit and train Tour Guides aligned with our Company Values

Build and maintain hiring and training plans to support all products needs

Lead Tour Guide meetings and training sessions both in-office and on the road

Create individualized training plans for new Tour Guides

Support, inspire, and coach the existing Tour Guide team to achieve excellence

Conduct live coaching via phone, Microsoft Teams, and in person

Ride along on tours to assess and support on-the-ground performance

Assign Tour Guides based on performance and operational requirements

Address underperformance when necessaryEngage with travelers during tours

Provide 24/7 emergency support to Tour Guides

Manage administrative tasks while traveling and in the office

Review passenger feedback to inform coaching plans

Deliver weekly reports to Regional Leadership

Key Requirements

Experience in corporate culture–driven hiring and training

Demonstrated ability to lead, motivate, and develop people to achieve high-quality results

Strong prioritization and decision‑making skills

Ability to conduct effective 1:1 communication using feedback models

Comfortable working in a fast‑paced environment

Confident public speaking and presentation skills

Proficiency in Microsoft Word and Excel

Ability to travel as required

Travel industry experience preferred

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: [email protected].

Please note that your application and CV should be in English.

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