Program Analyst – Operations Quality & Performance

sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we’re moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we’re building an ecosystem that is leading the industry into the 21st century. We are a growing team looking for a Program Analyst – Operations Quality & Performance to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.

What You Will Do

• Deploy quality standards through data and documents acquisition, verification and monitoring through CRM and other internal and external tools;
• Collaborate with and support internal and external stakeholders on a daily basis, to improve processes, automation and feedback implementation, and drive new initiatives to meet and exceed business requirements.
• Work cross-functionally with the senior quality managers and operations teams to ensure access to data and insights, managing deadlines in a timely and organized manner;
• Analyze data and reporting, create and execute various projects and keep stakeholders up to date; create reports, dashboards, and scripts/automations using Google Suite and Microsoft Office;
• Own key performance quality metrics and support in the creation of quarterly roadmaps that optimizes execution and quality standards;
• Document SOPs (Standard Operational Procedures) and take proactive steps to ensure that best practices are shared across all departments, and effectively communicate through presentations and workshops;
• Ensure compliance with transport regulations and standards by verifying carrier documentation (e.g. onboard documents and required certifications), supporting adherence to applicable legal and operational requirements.

What We Are Looking For

• Skilled in data management;
• Highly analytical;
• Good at communicating and presenting;
• A fast learner;
• Required: advanced computer skills (MS Office: Excel, PowerPoint and Google Suite)
• Considered a plus: knowledge of data analysis and visualization tools such as SQL, Looker, and Power BI
• Fluent in Italian, with a very good English level;
• Graduated either in Engineering Management or Economics;
• Knowledgeable about operations and supply chain management fundamentals (logistics, forecasting, planning, optimization), either gained through work experience or through academic education (graduate degree).

We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99.