Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are widely used across large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking an individual with in-depth industry knowledge and technical expertise to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focusing on industry or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various complex projects, including workshops, requirements analysis, solution design, documentation, and training.
• Collaborate closely with project managers, team members, and clients to ensure smooth project execution from start to finish.
• Deliver services independently and within team environments, managing multiple work streams and defining deliverables.
• Maintain project quality assurance, including technical reviews, and adhere to escalation and change control procedures.
• Analyze client requirements, develop proposals, and provide strategic solutions addressing long-term goals.
• Manage or act as technical lead on projects or workstreams, ensuring customer satisfaction through accurate analysis and documentation.
• Prepare and submit activity reports, keep stakeholders informed, and complete end-of-project documentation.
• Conduct knowledge transfer and training, and develop detailed project plans following project management methodologies.

Technical Responsibilities

• Assist customers in threat detection and hunting, tracking threat actors, and understanding TTPs.
• Develop detection content, use cases, queries, alerts, dashboards, and reports within NetWitness to identify threats and anomalies.
• Assess gaps in visibility, recommend improvements, and collaborate with incident response teams.
• Support sales scoping, contribute to technical course development, and participate in lab and content quality assurance.
• Contribute to webinars, public training events, and maintain instructional materials.

Required Experience and Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking and security infrastructure, data flow, and collection methodologies like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Strong communication, analytical, and problem-solving skills.
• Familiarity with logs, events, packets, incidents, and security trends.
• Excellent presentation and interpersonal skills, professional English proficiency, and ability to facilitate workshops.
• Federal security clearance is a plus.