Professional Services Consultant - Italy

Professional Services within Fortinet is an integral part of the support and services organization. The Consultant collaborates with their assigned Customer and with peers to drive customer satisfaction. This role is for an on-site engagement.

The Professional Services Consultant works on the Customer site, with the aim of providing timely, quality, and cost‑effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization, and operation services.

The Consultant instills confidence through technical ability, focused communication skills, and a structured approach. The role requires a constant focus on improving technical skills through training or on‑job learning opportunities, and the Consultant must be collaborative and build effective working relationships within the Customer and Fortinet to drive success.

Responsibilities

• Assists the Customer during the Think and Build phases of a project
• Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
• Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
• Tests Fortinet solutions and verifies system behavior
• Participates in interoperability/integration testing of devices that interact with Fortinet products
• Recommends and implements Fortinet best practices
• Resolves and/or escalates technical issues in a timely fashion
• Delivers general knowledge transfer to client staff.
• Develops and maintains core competency on Fortinet’s product line and technologies.

Job Requirements

• 7+ years of experience in LAN/WAN/Network Security Products.
• Experience with designing and implementing FortiGate solutions (design and implementation) or major 3rd party security solutions.
• Experience in complex routing and WAN environments where BGP, OSPF are required.
• Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
• Exposure to MSSP or managed service environments (Multi‑tenancy, monitoring, reporting, supportability).
• Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers and dashboard).
• Excellent communication and technical documentation skills.
• Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Positive customer service attitude with excellent soft skills.

Education

• University Degree in technical or management discipline and/or equivalent extensive work‑related experience.

We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment.