Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a professional who leverages industry knowledge and technical solutions to assist customers in gaining market share and increasing operational efficiencies. The successful candidate will provide technical and consultative leadership on complex engagements, focusing on industry or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various complex projects, including workshops, requirements analysis, solution design, documentation, and training.
• Collaborate with project managers, personnel, and clients to ensure smooth project implementation and transition.
• Deliver services independently and in team environments, working closely with sales and other stakeholders.
• Manage multiple work streams, define deliverables, and ensure project quality and adherence to methodologies, margins, and scope.
• Lead project quality assurance activities, including technical reviews and change control procedures.
• Analyze requirements, develop proposals, and address evolving client needs.
• Serve as technical lead on projects, understanding customer challenges and providing strategic solutions.
• Analyze large data sets, produce documentation, and ensure customer satisfaction.
• Maintain activity reports, progress updates, and end-of-project documentation.
• Transfer knowledge and provide training throughout and after project completion.
• Create detailed project plans and validate statements of work (SOW).

Technical Responsibilities

• Assist customers in threat hunting and detection, tracking threat actors, and understanding TTPs.
• Develop detection content, use cases, queries, alerts, dashboards, and reports within NetWitness.
• Identify visibility gaps and recommend improvements.
• Support sales project scoping and provide expert advice on cybersecurity best practices.
• Contribute to course development, knowledge checks, and technical assessments.
• Participate in lab and content quality assurance, and assist with lab deployments and upgrades.
• Deliver webinars and participate in public training events as needed.

Required Experience / Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking and security infrastructure, data flow, and collection methodologies (Syslog, SNMP, etc.).
• Strong communication, analytical, and problem-solving skills.
• Proficiency in logs, events, packets, and incident analysis.
• Knowledge of security threats, trends, and policies.
• Excellent presentation and interpersonal skills.
• Professional-level English proficiency; federal security clearance is a plus.