Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a candidate with in-depth industry knowledge and technical expertise to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focusing on specific industry or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various complex projects.
• Conduct workshops, analyze requirements, develop solution designs and recommendations, document processes, and deliver training on NetWitness solutions.
• Collaborate closely with project managers, team members, and clients to ensure smooth project execution and transition.
• Deliver services independently and as part of a team, working with sales, other personnel, and clients.
• Manage multiple work streams on complex projects, define and create deliverables, and adhere to project methodologies, margins, and scope.
• Lead quality assurance activities, including technical reviews, and follow escalation and change control procedures.
• Possibly serve as a technical lead on small to medium projects or workstreams within larger projects, understanding customer challenges and providing strategic solutions.
• Analyze data, prepare reports, and ensure stakeholder communication. Provide knowledge transfer and training during and after projects.
• Develop detailed project plans, validate statements of work, and categorize requirements.

Technical Responsibilities

• Assist customers in threat hunting and detection capabilities.
• Track threat actors, TTPs, and develop detection content and use cases within NetWitness.
• Create advanced queries, alerts, dashboards, and reports to identify threats and anomalies.
• Assess gaps in visibility and recommend improvements.
• Support customers in enhancing detection and investigation capabilities, collaborating with incident response teams.
• Contribute to sales scoping and technical guidance.
• Participate in course development, assessments, lab content, and QA processes.
• Maintain instructor documentation and assist with lab deployments and upgrades.
• Deliver webinars and participate in customer training events as needed.

Required Experience / Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking and security infrastructure.
• Ability to analyze data flow in network topologies.
• Strong communication skills, including verbal, written, listening, and presentation skills.
• Analytical thinking and problem-solving abilities.
• Understanding of logs, events, packets, and incidents.
• Experience with data collection methods such as Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Knowledge of security threats, trends, and policies.
• Excellent presentation and facilitation skills.
• Proficiency in professional English communication.
• Possession of or ability to obtain a federal security clearance is an advantage.