Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking an individual with in-depth industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focusing on specific industries or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various complex projects.
• Conduct workshops, analyze requirements, develop solution designs and recommendations, document processes, and deliver training on NetWitness solutions.
• Collaborate with project managers, team members, and clients to ensure smooth project implementation and transition.
• Deliver services independently and as part of a team, working with sales, personnel, and clients.
• Manage multiple work streams on complex projects, define deliverables, and adhere to methodologies, budgets, and scope of work.
• Lead quality assurance activities, including technical reviews, and ensure proper escalation and change procedures.
• Possibly serve as technical lead on small to medium projects or workstreams within larger projects, understanding customer challenges and providing strategic solutions.
• Analyze large data sets, prepare documentation, and produce deliverables that meet customer satisfaction.
• Maintain activity and progress reports, inform stakeholders of issues, and complete end-of-project reports.
• Prepare detailed project plans, validate statements of work, and categorize requirements.

Technical Responsibilities

• Assist customers in threat detection and hunting capabilities.
• Track threat actors and their TTPs.
• Develop detection content and use cases within the NetWitness platform.
• Create advanced queries, alerts, dashboards, and reports for threat identification.
• Assess visibility gaps and recommend improvements.
• Support incident response teams and advise on investigations.
• Contribute to sales project scoping and technical course development.
• Develop knowledge assessments, participate in content QA, and maintain instructional materials.
• Assist with lab deployments, upgrades, and use-case development.
• Deliver webinars and participate in customer training events as needed.

Required Experience / Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking and security infrastructure.
• Ability to analyze data flow in network topologies.
• Strong communication skills, including verbal, written, listening, and presentation abilities.
• Analytical and problem-solving skills.
• Understanding of logs, events, packets, and incidents.
• Experience with data collection methods such as Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Knowledge of current threats, security trends, and policies.
• Excellent presentation and workshop facilitation skills.
• Proficiency in professional English communication.
• Possession of a federal security clearance is an advantage.