Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are widely used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking an individual with in-depth industry knowledge and technical expertise to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focusing on specific industries or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various complex projects, including workshops, requirements analysis, solution design, documentation, and training.
• Collaborate closely with project managers, team members, and clients to ensure smooth project execution and transition.
• Deliver services independently and as part of a team, managing multiple work streams and defining project deliverables.
• Adhere to approved methodologies, ensuring quality assurance, proper escalation, and change control procedures.
• Analyze requirements, develop proposals, and create solutions that meet client needs, including prototyping and functionality design.
• Manage or serve as a technical lead on projects, understanding customer challenges and providing strategic solutions.
• Analyze large data sets, produce accurate documentation, and ensure customer satisfaction.
• Prepare reports, maintain activity logs, and keep stakeholders informed.
• Provide knowledge transfer and training, and develop detailed project plans aligned with project management standards.

Technical Responsibilities

• Assist customers in threat hunting and detection, tracking threat actors and their TTPs.
• Develop detection content, use cases, queries, alerts, dashboards, and reports within NetWitness.
• Assess visibility gaps and recommend improvements, working with incident response teams.
• Support sales project scoping and contribute to technical course development and content quality assurance.
• Participate in lab deployments, upgrades, and customer training events, including webinars.

Required Experience / Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking/security infrastructure, data flow, and collection methodologies like Syslog, SNMP, etc.
• Strong communication, analytical, and problem-solving skills.
• Ability to differentiate logs, events, packets, and incidents.
• Familiarity with security threats, trends, and policies.
• Excellent presentation and interpersonal skills, with professional-level English proficiency.
• Federal security clearance is a plus.