Professional Field Application Specialist

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your ideas and make a difference.

We are looking for a Professional Field Application to join our Group.

This role reports directly to the European Professional Business Manager and works cross-functionally with departments and country teams to drive the growth and success of STIGA’s Professional product range across Europe.

As a core member of the Technical & After-Sales team, you'll play a pivotal role in supporting both sales and after-sales technical activities. Acting as a subject matter expert on our Pro solutions, you'll provide high-impact training, technical support, and field insights—ensuring a seamless experience for Pro Dealers and professional users.

Key Responsibilities:

• Deliver technical support (phone, email, forums) to Pro Dealers and Customers.
• Train internal and external teams – from in-house sales to Pro Dealer networks.
• Coordinate with cross-functional teams at HQ (R&D, Category Management, etc) to resolve issues and build corrective action plans.
• Represent the voice of the customer by collecting and analyzing feedback to drive product and app improvements.
• Ensure clear, continuous communication around product updates, service evolution, and technical best practices.
• Support product demonstrations and training events across Europe.
• Operate in full alignment with STIGA Group’s values, policies, and procedures.

This position requires up to 80% travel within the EU, offering a dynamic, field-focused experience (travel flexibility subject to supervisor approval).

This is a great fit for someone passionate about technical excellence, field engagement, and driving professional-grade customer experiences.

Skills & Qualifications

Experience:

• A minimum of 3 to 5 years’ experience in After Sales for an International company is needed
• Experience in the gardening sector is appreciated
• Connected products understanding and app/fleet management experience is plus

Qualifications:

• Minimum High school accomplished
• Education related to various techniques is needed (mechanics, hydraulics etc.)
• Electronics is preferred
• Products & digital solutions (App) is preferred

Knowledge:

• Knowledge of IT tools is needed
• Knowledge of important factors related to After sales to both Traditional Trade and Mass Market channels is appreciated
• Knowledge and use of Product-information and warranty systems is preferred
• Knowledge of gardening products (consumer and semi-pro) is appreciated

Languages:

• Italian mother tongue
• English mandatory
• An additional language is a plus

Mindset & Interpersonal skills

• Willingness in solving problems for people and delivering a best-in-class user experience
• Capability in building strategic, multilevel and teamwork relationship is needed
• Capability in dealing with complexity in a multinational environment is needed
• Energetic, organized and business-driven approach is highly recommended
• Engaged and with structured and strong communication skills
• An affective hands-on approach together with fearless of challenges are appreciated
• Good role-based leadership and decision making are highly appreciated
• Willingness in solving problems for people and delivering a best-in-class user experience.

Curious about our values? Explore them here!

Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).