Product Support Specialist

Job Description

We are looking for a Product Support Specialist who will provide day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.

Responsibilities

• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs.
• Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.

Qualifications

Skills required

• Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
• Ability to collaborate with development teams to manage bugs, enhancements, and support activities
• Excellent communication skills, with the ability to translate technical needs and customer feedback
• Experience in collecting, documenting, and managing issues through ticketing systems
• Strong customer focus and ability to work effectively in cross-functional teams

Canon Core Competencies

Focus on the customer
Apply high standards of accuracy
Drive for results
Create solutions to problems
Take ownership & accountability