Product Support Specialist

About Berco

Berco is a global leader in undercarriage solutions, supporting heavy machinery across the mining, construction, agriculture, and forestry industries.

Through its Aftermarket division , Berco delivers a comprehensive range of high-quality undercarriage components and replacement solutions designed to maximize machine uptime, performance, and reliability in the most demanding environments.

With over a century of expertise and a global network of dealers and service partners in more than 100 countries, Berco provides trusted support and innovative solutions to customers worldwide.

For more information about Berco, please visit

What we are looking for

Berco Aftermarket is looking for a Product Support Specialist to assist customers and dealers in the correct use and understanding of our undercarriage products , providing technical training, on-site support, and strategic input to continuously improve and develop our solutions.

The ideal candidate holds an Engineering degree , is fluent in English , and is available to travel 30–50% of the time to support dealers globally.

Position Purpose

• Ensures that customers and end users have the knowledge and correct use of the product through technical training, both theoretical and field-based.
• Provides the company with feedback, analysis, and data processing to develop practices that improve product performance.
• Performs benchmark analysis on competitor products.
• Verifies the correct installation of the product.

Functions and Responsibilities

• Shares solutions with dealer to resolve anomalies.
• Oversees the technical maintenance activities of mechanics and dealers.
• Provides feedback and documentation from visits through reports, logs, progress reports, and product inspection reports to Product support manager.
• Reports machine inspections within the Bopis Life system.
• Conducts customer interviews to collect product feedback.
• Organizes training courses for mechanics and/or dealers related to the knowledge and technical maintenance of the product.
• Shares the technical inspection visit plan and dealers' training plans with the Product support manager.
• Participates in industry fairs to monitor product evolution.
• Provides insights for new product development, drawing stimuli from competitor monitoring.
• Organizes work and develops the skills of assigned personnel.
• Provides technical support to trade marketing for the creation of commercial tools.