Product Support Specialist
Descrizione dell'offerta
Berco Aftermarket is looking for a Product Support Specialist to assist customers and dealers in the correct use and understanding of our undercarriage products , providing technical training, on-site support, and strategic input to continuously improve and develop our solutions.
Position Purpose
- Ensures that customers and end users have the knowledge and correct use of the product through technical training, both theoretical and field-based.
- Provides the company with feedback, analysis, and data processing to develop practices that improve product performance.
- Performs benchmark analysis on competitor products.
- Verifies the correct installation of the product.
Functions and Responsibilities
- Shares solutions with dealer to resolve anomalies.
- Oversees the technical maintenance activities of mechanics and dealers.
- Provides feedback and documentation from visits through reports, logs, progress reports, and product inspection reports to Product support manager.
- Reports machine inspections within the Bopis Life system.
- Conducts customer interviews to collect product feedback.
- Organizes training courses for mechanics and/or dealers related to the knowledge and technical maintenance of the product.
- Shares the technical inspection visit plan and dealers' training plans with the Product support manager.
- Participates in industry fairs to monitor product evolution.
- Provides insights for new product development, drawing stimuli from competitor monitoring.
- Organizes work and develops the skills of assigned personnel.
- Provides technical support to trade marketing for the creation of commercial tools.
It's mandatory an Engineering Degree and a fluent english language
Work site in Bologna city center (Via Altabella, 17)
Willingness to travel 30–50% of the time