Product Specialist - EDI Middleware

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

Product Specialist - EDI Middleware

We are looking for a Product Specialist – EDI Middleware to manage, optimize, and evolve our EDI and integration ecosystem.

You will act as the link between business stakeholders, development teams, and external partners, ensuring that EDI workflows and middleware solutions align with business requirements while guaranteeing performance, scalability, and compliance.

This role combines technical expertise, product ownership, and business analysis, making you a central figure in enabling seamless digital communication across our global operations.

Key Responsibilities

Product Ownership & Business Alignment

• Serve as point of reference for EDI and middleware solutions, ensuring alignment with business needs.
• Gather and translate business requirements into functional and technical specifications.
• Evaluate new integration requests and define priorities in collaboration with product owners and architects.

EDI & Middleware Management

• Oversee daily operations and performance of EDI and event-driven middleware.
• Support onboarding of new trading partners and ensure data accuracy in EDI transactions.
• Coordinate enhancements, upgrades, and configuration improvements to meet evolving requirements.

Incident Management & Support

• Act as first point of contact for middleware/EDI-related incidents, ensuring timely resolution.
• Collaborate with development teams to analyze recurring issues and implement long-term solutions.
• Provide support and training to internal stakeholders on EDI standards and middleware functionalities.

Continuous Improvement & Optimization

• Monitor and optimize data pipelines, message processing workflows, and integration scalability.
• Contribute to system reliability through proactive monitoring, anomaly detection, and automation.
• Ensure compliance with security and data protection standards (GDPR, encryption protocols, etc.).

Documentation & Knowledge Sharing

• Maintain up-to-date technical and functional documentation of EDI workflows and middleware processes.
• Share best practices and conduct knowledge transfer sessions with teams across different regions.

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in EDI systems, middleware, or integration platforms.
• Strong knowledge of EDI standards (EDIFACT, ANSI X12, XML/JSON mappings) and enterprise data exchange.
• Familiarity with event-driven architectures, APIs, and message queue systems.
• Experience with integration platforms (e.g. Azure Logic Apps, Mulesoft, Talend, or similar).
• Understanding of ETL, data ingestion, and transformation pipelines.
• Knowledge of database technologies (SQL/NoSQL) and operational data stores.
• Hands-on experience with monitoring/debugging tools (ELK, Grafana, Prometheus).
• Strong communication skills and ability to act as a bridge between business and technology.

WHAT WE OFFER

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.