Product Quality Specialist

ABOUT US:

We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services.

At Iveco Group, WE GO BEYOND.

Our diversified business portfolio, strong presence across the full range of commercial vehicles, complete powertrain offering, and focus on advanced sustainable solutions make us a global leader in the transport and commercial vehicle industries, serving customers around the world.

JOB PURPOSE:

The Quality Specialist is responsible for leading all quality‑related activities within the organization to ensure products, processes, and systems meet automotive standards, customer requirements, and internal performance goals. This role oversees quality strategy, audits, compliance, and continuous improvement initiatives while working cross‑functionally with Engineering, Production, Purchasing, and Supplier Quality teams.

ESSENTIAL RESPONSABILITIES:

Executive:

• Lead customer complaint resolution using structured problem‑solving methods (8D, 5 Why, Ishikawa) based on data management and tracking support
• Define quality objectives, KPIs, and improvement roadmaps. Elaborate in autonomy the mains Quality KPI (F100 & ACPU) and perform complex data analysis with excel tool starting from claims data
• Document and communication to management the progress and open issues for current product
• Maintain relationship with Customer
• Ensure robust process controls through PFMEA, Control Plans, and process audits.
• Ensure rapid and effective containment

Coordination and Monitoring:

• Coordinate and support functional groups (platforms, engineering, plant) in maintaining product quality according to requirements
• Act as the primary point of contact for customers regarding quality topics.

REQUIREMENTS:

• Bachelor’s degree in engineering
• Proven experience in handling customer quality topics and audits.
• Remarkable project management skills with Proactive and able to act independently and make decisions to solve issues. Ability to manage multiple priorities and perform within deadlines.
• Knowledge of Problem-solving activity
• Strong knowledge of IATF 16949,ISO 9001
• Business fluent Italian and English skills, spoken and written
• Commitment to collaboration, integrity and transparency, building and supporting diverse and inclusive work environments.

Join us!