Product Manager — Customer Feedback & Discovery
Descrizione dell'offerta
About the Role
We are looking for a Product Manager to own customer feedback systems and discovery research for the Self-Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities.
This role reports to the Director of Self-Service and works closely with Integration Managers, Customer Success, Support, and Product teams.
Responsibilities
- Feedback Systems:
- Design and operate structured feedback intake
- Route actionable items to relevant team members
- Produce monthly closed-loop reports
- Customer Discovery:
- Conduct regular partner interviews
- Apply jobs-to-be-done methodology to understand underlying needs
- Map pain points across the partner journey
- Validate feature requests and prioritization hypotheses
- Document success stories and use cases
- Insights & Reporting:
- Maintain partner journey friction map
- Synthesize feedback themes into prioritization input
- Track feedback-to-resolution metrics
- Present insights to team and stakeholders
Requirements
- 3+ years of product management experience with a customer research component
- Demonstrated experience conducting user interviews and synthesizing insights
- Strong analytical skills for pattern identification
- Experience designing or operating feedback programs
- Excellent written communication for reports and documentation
- Ability to drive action based on evidence
- Fluent English
Nice to Have
- Experience in B2B SaaS customer research
- Background in customer success, support, or voice-of-customer programs
- Training in jobs-to-be-done or design thinking methodologies
- Gaming industry knowledge