Descrizione dell'offerta
The Job:
On a daily basis, you'll alternate between support, internal product knowledge and side‑projects:
Handle incoming requests from internal teams (CS Care first, then Sales, Onboarding…) — qualify them, prioritize them, and know what can wait.
- Investigate product bugs and limitations: reproduce, understand, document — then escalated to Support Engineers with logs, context, hypotheses.
- Partner with Product Managers and Tech on the right solutions, then measure their real impact on internal users.
- Design training sessions — both onboarding and continuous learning. Each role (CSM, Sales, Onboarding) has its own product learning path.
- Build and maintain the internal documentation on Notion — articles, videos, quizzes. Think of it as an editorial product, with users and metrics.
- Orchestrate internal communication around new features: make a feature understandable and actionable for 100+ teammates.
Concrete examples: structuring an onboarding learning path for new CSMs, spotting a recurring pattern in CS Care tickets and proposing a durable fix, writing the documentation for a new payment feature ahead of release.
How we work in the team :
- 12 PKMs, international team covering all Agicap markets (FR, IT, ES, DE, UK…)
- Daily sync within the sub-team to align on priorities and ongoing projects.
- Monthly sync with Product Managers on upcoming features.
- Manager: Matteo, based in Milan — the team operates in English day-to-day (Italian is a nice plus).
- AI in our daily workflow: we actively integrate AI (Claude, internal agents) to speed up ticket resolution, structure documentation, and surface patterns across requests — it's a continuous improvement project.
- Springboard mindset: many internal doors open from this role, especially toward Product Management.
Who we're looking for:
We're targeting a junior / end-of-studies profile (0–2 years), with concrete signals rather than a perfect CV:
- Background in engineering, Computer Science, or a Master's in economics/finance with a tech/banking specialization — what matters most is that APIs, JSON, and an IDE like VS Code don't scare you.
- Initial experience (internship, school project, side project) in project management, product, tech support, or ticketing.
- Comfortable with context switching: move from a bug investigation to a training session to a product meeting in the same morning.
- Comfortable in a fast-paced and demanding environment: the rhythm is sustained, requests come in continuously.
- Owner mindset: see your topics through to the end, you don't drop an investigation halfway.
- Key soft skills: resilience, humility, curiosity, pedagogy, rigor, ability to prioritize.
- Languages: Fluent English required; Italian, French, or German a real plus.
The technical context you'll encounter:
Daily tools: Notion (documentation), ticketing tools, frequent use of VS Code to dig into raw data.
- Technical formats: REST APIs, JSON, basic application logs.
- Endpoints and related tools: Swagger, Postman…
- Business domain: banking connectivity — Open Banking, aggregators, PSD2, a rich and exciting field, which we will teach you in‑house.
- Bank File Connectivity: EBIcs, Swift.
What we offer:
- An internship in Milan at a fintech scale‑up growing fast internationally.
- A role at the heart of the product with rare cross‑functional exposure for an intern: Tech, Product, CS, Sales, Marketing.
- Real PM springboard: 5 PKMs have moved into Product Manager roles after an average of 2 years. It's our best internal product school.
- High‑level discussions on substantive topics: banking connectivity, product reliability, scaling.
- Milan offices, meal vouchers, health insurance, and the ecosystem of a scale‑up that invests in talent.
- Start date: September.
Hiring process
- Screening with Théo (Senior Talent Acquisition) — 30 min to discuss your background and motivation.
- First interview with Romain (culture fit, Agicap vision, role understanding) — 45 min.
- Second interview with Matteo — live case study (prioritization + analysis, doc to read beforehand) — 1h.
AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity!
1000 - 1000 EUR a month
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