Principal Enterprise CSM – Italy | Growth & Retention

A technology company in Italy is seeking a Principal Customer Success Manager to guide high-tier accounts. This role involves building strategic partnerships, ensuring customer satisfaction, and driving product adoption. Ideal candidates will have experience in Customer Success within a SaaS environment, fluency in Italian, and proficiency in English. Responsibilities include onboarding, translating usage data into business value, and maintaining a high Gross Renewal Rate. A strong passion for customer advocacy is crucial.
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