Descrizione dell'offerta
Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.
In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.
What You Will Do Every Day
Act as a Customer Expert (CE) by handling user inquiries across chats and emails
Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes
Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards
Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users
Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience
Requirements
Linguistic Talent: Native or C1 fluency in Italian
English Proficiency: Solid C1 level in English, as your training, internal tools, and extensive Knowledge Base are fully in English
Digital Savviness: Advanced PC knowledge and comfort working across multiple software tools simultaneously
Keyboard Speed: A typing speed of at least 25 words per minute with 85% accuracy or higher
Resilience & Focus: Significantly advanced written communication skills and a high level of stress tolerance to navigate busy production queues and content moderation reviews
Shift Flexibility: Comfort working rotational schedules. Our operation runs between 6:0 AM and 10:00 PM, including regular weekend shifts to keep the global community running smoothly
Clean Slate: Ability to successfully pass a mandatory background check and client-specific onboarding procedures
Benefits
The Athens Experience: Enjoy a world-renowned Mediterranean lifestyle in Greece, combining historic city vibes with nearby coastal escapes
Premium Health Coverage: Enjoy additional private health insurance specifically provided for our team members on this project
Career Evolution: Dive into a rigorous minimum 2-week training and nesting period fully designed to sharpen your tech and moderation skills
Future Flexibility: Establish your high performance during the initial 90 days on-site, opening up the possibility of transitioning into a hybrid or work-from-home setup
Global Network: Work alongside an international, multicultural team of hundreds of customer care and digital safety specialists
#J-18808-Ljbffr
In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.
What You Will Do Every Day
Act as a Customer Expert (CE) by handling user inquiries across chats and emails
Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes
Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards
Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users
Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience
Requirements
Linguistic Talent: Native or C1 fluency in Italian
English Proficiency: Solid C1 level in English, as your training, internal tools, and extensive Knowledge Base are fully in English
Digital Savviness: Advanced PC knowledge and comfort working across multiple software tools simultaneously
Keyboard Speed: A typing speed of at least 25 words per minute with 85% accuracy or higher
Resilience & Focus: Significantly advanced written communication skills and a high level of stress tolerance to navigate busy production queues and content moderation reviews
Shift Flexibility: Comfort working rotational schedules. Our operation runs between 6:0 AM and 10:00 PM, including regular weekend shifts to keep the global community running smoothly
Clean Slate: Ability to successfully pass a mandatory background check and client-specific onboarding procedures
Benefits
The Athens Experience: Enjoy a world-renowned Mediterranean lifestyle in Greece, combining historic city vibes with nearby coastal escapes
Premium Health Coverage: Enjoy additional private health insurance specifically provided for our team members on this project
Career Evolution: Dive into a rigorous minimum 2-week training and nesting period fully designed to sharpen your tech and moderation skills
Future Flexibility: Establish your high performance during the initial 90 days on-site, opening up the possibility of transitioning into a hybrid or work-from-home setup
Global Network: Work alongside an international, multicultural team of hundreds of customer care and digital safety specialists
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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