Pre-Opening Hotel Manager

Join us as

Pre-Opening Hotel Manager Benvenuti a The Usual, an international and innovative hotel group that is committed to transform the hospitality industry into positive experiences for our guests, colleagues, and local communities. We are bringing travel as a force for good to Florence, with our first The Usual hotel outside the Benelux, planned to open in Q1 2027. The hotel will introduce a new hospitality experience, offering a wide range of modern services for high-end travellers, including guest rooms, a restaurant, a wine bar, and other vibrant hotspots. This is your chance to join a purpose driven hotel brand before opening. Are you an experienced leader, who is strong in building and leading teams that can deliver top-notch service while having fun together? Then read on. You might be the one we’re looking for.

Be you with us

We believe in a new way of travelling, where all people feel welcome, connected and inspired to live more consciously, without sacrificing style or a great time together. We want to redefine hospitality and encourage conscious travel where sustainable choices are prioritized by offering fun, inclusive and mindful hotel experiences.

Moments from the station and steps from Florence’s most iconic streets, you will find The Usual Florence. A hotel under construction with a focus of design and sustainability, that will offer 80 guest rooms, a lively new concept of wine bar with small Tuscan dishes, a library and amenities including fitness, art space and a lush inner courtyard.

Working at The Usual Florence means being part of a passionate and international team. We encourage people to take ownership, care for the world and people around them, and never settle. Join us in challenging the status quo.

The role

This is a one of a kind position where you will be in charge of opening The Usual Florence. Together with our office colleagues, you will build your team and position The Usual as the new sustainable, lifestyle hotel and F&B hotspot. You will put processes in place and set standards without losing the unique character of a lifestyle brand. Under your empowering leadership, The Usual Florence will become a great place to work, a place where local communities connect and travellers from all over the world come together. We believe in leading by example, where the ideas of team members are valued and inclusion is the standard.

After opening, you will oversee the daily hotel operations, restaurant and wine bar. Tasks and responsibilities, among other things, include:

• Lead the successful pre-opening and opening of The Usual Florence, ensuring a seamless launch across operations, team and guest experience;
• Drive best-in-class guest experience and service excellence, positioning the hotel among the leading hospitality destinations in Florence;
• Own and drive the overall financial performance of the hotel, with full accountability for Revenue, GOP, EBITDA, ADR and RevPAR;
• Build, inspire and lead a high-performing team culture, focused on ownership, energy and exceptional guest service;
• Establish and optimise operational structures, processes and standards, balancing efficiency with a strong lifestyle and F&B-driven guest experience;
• Position The Usual Florence as a leading lifestyle and F&B destination, staying ahead of local trends and building strong community and brand relevance;
• Ensure full compliance with all regulatory requirements, including health & safety, HACCP, fire safety and local legislation;
• Act as the face of the hotel, building strong relationships with guests, partners, local community and key stakeholders.

What you'll bring to the table

We are looking for a commercially driven and people-focused hospitality leader who thrives in building something from the ground up. As Hotel Manager, you combine strong operational expertise with a sharp commercial mindset and a natural ability to lead and inspire teams.

You have a proven track record in leading hotel operations end-to-end, with full accountability for guest experience, team performance and financial results. You are hands-on when needed, but above all a leader who builds structure, culture and momentum from day one.

Requirements

Your experience

• Significant experience in a senior leadership role within hospitality (e.g. Hotel Manager, General Manager or Director of Operations), including proven managerial experience in the F&B industry and coordinating hotel, restaurant and wine bar teams
• Proven end-to-end responsibility for hotel and restaurant performance, including operations, team leadership, guest experience and financial results
• You have successfully led or played a key role in a hotel pre-opening - this is a must for this position
• A proven track record of building teams, operational structures, and training programmes from the ground up, ensuring high-quality delivery across hotel, restaurant, wine bar, and overall F&B services for guests and clients.

Leadership & cultural fit

• Proven ability to build, inspire and lead high-performing teams in a dynamic hospitality environment
• Strong focus on service excellence, with the ability to translate brand vision into an exceptional guest experience
• Commercially driven, with a clear understanding of how to balance guest experience with financial performance
• Experience working in international environments and leading diverse teams.

Concept & lifestyle experience

• Strong affinity with lifestyle hospitality and concept-driven hotels
• Solid experience with F&B operations, with a clear understanding of F&B as a key driver of both guest experience and profitability.

Nice to have

• Experience working in Italy or a strong understanding of the Italian hospitality market
• Italian language skills
• Experience with international lifestyle hospitality brands.

Please note you must be fluent in English and legally allowed to work in Italy to be eligible for this position.

What's in it for you?

• A competitive salary based on your experience and know-how.
• 22 holidays to relax and unwind throughout the year.
• Pension contribution to take care of your old days.
• The unique opportunity to join a hotel pre-opening and set the foundations for our beautiful new location.
• Contribution towards your commuting travel costs.
• A dynamic and collaborative work environment where your ideas are valued.
• Do you like your colleagues? Join us for get-togethers with food and beverages to strengthen those connections.
• Personal coaching based on your goals, development and ambition.
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels.
• Extra time off to volunteer with our charities.

The anticipated start date for this role is around October 2026.

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.

Contact information

Do you have questions? Please don’t hesitate to reach out, we can’t wait to meet you! You can reach out to our People & Culture department at

To make sure everyone on our team can get to know you, please send your CV and motivation in English.

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