PLM Support Specialist

The Industrial division of TXT E-Tech , a TXT Group company, is looking for a PLM Support Specialist with at least 3 years' experience to join the our customer service team that supports customers in the use of PLM systems based on Aras Innovator and the company's proprietary products.

Main responsibilities

• Managing support tickets, understanding and classifying reported issues; Providing solutions to user problems;
• Involving other company groups when necessary to create a customised solution;
• Collaborating with the R&D department by reporting product issues and enhancement requests and testing their implementation;
• Generating reports on activities carried out;
• Participating in customer projects, providing installation and configuration services, training and start-up support;
• Improve customer support processes.

Required technical skills

• Experience in supporting (internal or external) users of IT products, ideally PLM, PDM or CAD;
• Excellent knowledge of main office automation tools;
• Good knowledge of RDBMS/SQL;
• Analytical and troubleshooting skills.

Optional technical skills

• Knowledge of PLM or PDM products, or alternatively ERP systems;
• Experience in training users of IT products;
• Knowledge of mechanical design software;
• Knowledge IT service desk tools (e.g. ServiceNow).

Education

Bachelor's degree in mechanical or management engineering, or other technical faculties.

The ideal candidate will have a good knowledge of English (level B2), good communication skills, a strong aptitude for teamwork and multitasking, and will be focused on completing assigned tasks with accuracy and dedication.

Why choose TXT Group

• Career opportunities in a fast-growing company;
• Opportunity to work in an international, young and dynamic environment;
• Corporate Benefits (health insurance, welfare, Ticket Restaurant, discounts as a group employee);
• Permanent contract commensurate with the candidate's experience.

TXT Grouphas no barriers and prejudices; what fuels our values are everyone's diversity, whether cultural, sexual, age or career-related.

Position is open to all applicants regardless of gender, in accordance with Italian Legislative Decree 198/2006. The company promotes equal opportunities and values diversity in all its forms.