Planning and Operations Manager

The Customer Success Planning and Operations team is responsible for creating Customer Success business priorities, long-range and in-year plans, performance management, key corporate initiatives, and producing insights to enable customer value and achieve business goals

The planning function impacts thousands of Customer Success employees globally and will give you exposure to learn from and influence business leaders across Salesforce

You will gain experience on how an enterprise software company segments customers and plans for capacity

You will also learn to create persuasive presentations to sell ideas to key decision-makers and become an expert on the Salesforce platform

This is an opportunity to have direct interaction with leadership, influence decisions, and execute high-impact projects, which ultimately helps drive growth and scale in our multi-billion dollar business

We are seeking a high-impact Individual contributor to serve as the critical nexus for our planning function who can work cross-functionally to help drive decisions around our go-to-market strategy and build plans aligned with strategy and KPI teams

As the Planning & Operations Manager you will also be expected to synthesize disparate work streams into a unified enterprise narrative, acting as the primary bridge between technical resource models and executive strategy to drive informed decision-making across Customer Success

You will be joining a world-class team with exceptionally bright peers, and a management team that will coach you and give you opportunities to help grow your skills and your career

Build demand and capacity models aligned to our annual obligations and investment areas

Ingest current and future business efficiency and inform next year planning strategy via what-if scenario builds

Creating narratives, readouts, and insights on demand and capacity trends and plans

Refining the logic for demand forecasts ensuring interconnected drivers and continued alignment with changing priorities

Be the primary business partner for senior leadership in delivery, operations, and Finance

Collaborate with the broader team to run planning cycles including annual plan, outlook updates, and long range planning

Manage difficult conversations on capacity and budget tradeoffs/negotiations across senior leadership

Benefits

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

The ability to effectively manage multiple projects and priorities moving at the same time will be critical in this roleSuccess in the position requires a combination of strategic thinking, creative problem-solving abilities, effective communication and consulting skills, strong business acumen, and technical analysis skillsThe ideal candidate will be 1) analytical with a grasp of financial and business metrics, 2) a strategic thinker with a beginner’s mind who can define new measures and models for digital labor, 3) a connector and team player who will partner effectively with Customer Success executives, Finance, employee success, offer management, M&A, and strategyAnalytical thinker and comfortable with building financial modelsHighly motivated, with a some of urgency and ability to deliver multiple tasks under pressure5-7 years of experience in business planning and operations functions (financial or resource planning, management consulting, strategy/operations or equivalent corporate function)Comfortable dealing with ambiguity and ability to adapt to changesExhibit data analysis and insight generation skills to measure impact on initiatives and trendsExperience partnering across cross-functional and matrix organizationsTeam player who leads by example, focused elevating everyone around themDemonstrable strategic thinking and problem solving ability along with experience in business partnering, communication, and influencingExcellent written and verbal communication skills and strong executive presenceFamiliarity with modern business planning tools to drive efficiency and effectiveness in planning processes is an add-on

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