Descrizione dell'offerta
Role Summary
Planner will support the organization in organizing assistance calls, coordinating the field activities.
Key Responsibilities
- Opening Assistance Calls: System call recording (or taking charge if the call is already open) Planning and management of the intervention (technical employees or third parties, with order issuance).
- Order management: Taking charge of the management of the order at the time the delivery of the material to the customer or to the warehouse has been scheduled; Management of the administrative documentation necessary for the completion of the intervention.
- Planning and management of the intervention (technical employees or third parties, with order issuance) Possible management of the rental of the necessary lifting equipment and imputation of the purchase order.
- Maintenance management: Annually (or for new customers), renewal of the documentation necessary for the management of maintenance activities deriving from the contracts; Planning and management of the intervention (technical employees or third parties, with order issuance).
- Administrative management: Reception and sorting of reports received from internal and external technicians; Final accounting of the activities from the intervention closing report by internal and external technicians.
- Information passage for Service billing; Documents archive.
- Verification of the correct issuance of invoices for the activities carried out during the month.
- Forecast of the week / month for the activities carried out.
Requirements
- Education: relevant high‑school or university degree in Engineering and/or Business Administration.
- Languages: English good level, native in local language.
- Computer skills: MS Office and CRM skills.
- Other: Driving license.
- Experience: extended and comprehensive experience of success from international business b‑2‑b environment on similar roles.