Partner Services Development Manager – Italy

Partner Services Development Manager – Italy

Location: Italy

Reports To: Head of Channel, Italy

Employment Type: Full‑time

The Role

We're seeking a strategic Partner Services Development Manager to drive growth of our Service Provider business in your country.

Think of it as being part business strategist, part services architect, part enablement leader—helping Service Providers build, package, and scale differentiated managed security services that drive recurring revenue and market differentiation.

You’ll be the trusted advisor helping Service Providers across MSP, MSSP, DFIR, and Professional Services models commercialize security services built on the TrendAI platform. Whether partners deliver SOC‑as‑a‑Service, managed detection and response, incident response, or professional services, you’ll guide them in defining use cases, structuring service offerings, and optimizing business models for growth.

Your day‑to‑day: Strategic business reviews with Service Provider partners, designing service commercialization frameworks, providing input on pricing and commercial models, coordinating service‑specific enablement programs, running service rollout support, and collaborating with channel management, technical teams, and marketing on Service Provider growth initiatives.

What You’ll Actually Do (In Priority Order)

• Service Provider Business Growth: Build and grow relationships with Service Providers in your country and drive annual recurring revenue (ARR) growth through service‑led business models. Conduct Service Provider service business reviews focused on service portfolio expansion, ARR growth, commercialization optimization, and service‑centric metrics (ARR, service attach, consumption). Identify high‑potential Service Providers and develop tailored engagement plans.
• Service Commercialization & Use Case Development: Support partners in creating, packaging, and commercializing managed security services. Guide partners in defining use cases for managed services scenarios, structuring commercial models, and optimizing pricing strategies for recurring revenue success.
• Enablement & Operational Readiness: Work with enablement and technical teams to tailor Service Provider service‑readiness enablement on SOC integrations, automation capabilities, multitenancy, licensing structures, and API use. Support Service Providers through early service rollout and pilot phases.
• Cross‑Functional Leadership: Collaborate with regional sales leaders and channel management teams to ensure consistent Service Provider engagement strategy. Coordinate with technical pre‑sales and technical advisory teams on service implementation support. Work with marketing teams to drive Service Provider campaigns, case studies, and program initiatives.
• Metrics, Forecasting & Governance: Track Service Provider service business health metrics including partner activation, ARR growth, service attach rate, and service consumption metrics. Ensure Service Provider commercial compliance including channel program rules, pricing structures, and partner tier governance.
• Strategic Market Development: Develop strategic direction for partner services growth in your country, identify Service Provider market opportunities, and build repeatable go‑to‑market playbooks for service acceleration and ecosystem expansion.

Must‑Have

What We’re Looking For

• 3+ years in channel sales, business development, or service sales within cybersecurity or IT industry
• Real experience building and scaling service‑led business with MSPs, MSSPs, or Service Providers
• Good knowledge of cybersecurity platforms, SOC operations, or managed security service delivery models
• Strong commercial acumen and ability to structure service offerings, pricing models, and recurring revenue strategies with partners
• Comfortable with cross‑functional collaboration across European markets and matrix organizations
• Excellent communication and stakeholder management skills—you can engage partner leadership and internal executives effectively
• Data‑driven and structured approach to managing complex partner ecosystems
• Self‑motivated and autonomous—comfortable operating with ambiguity and driving results independently
• Fluent English and Italian required.

Desired

• Hands‑on experience in managed security services delivery (MDR, SOC‑as‑a‑Service, incident response, professional services)
• Solid understanding of European MSP/MSSP landscape and Service Provider market dynamics
• Familiarity with TrendAI Vision One and Vision One for Service Providers platforms
• Understanding of partner tier structures, program governance, and competency frameworks
• Good network in cybersecurity Service Provider community
• Experience with partner business planning, joint value proposition development, and strategic partnership models
• Background in consumption economics, channel business models, and recurring revenue optimization.

Why Join Us?

• Strategic Impact: You’re not a support person—you shape Service Provider business strategy and drive their recurring revenue growth. Your service commercialization frameworks and business model guidance directly influence partner success and market expansion.
• Service‑Led Growth Leadership: Own the strategic direction for Service Provider growth in your country. Build repeatable go‑to‑market playbooks, develop market opportunities, and drive ecosystem expansion across MSP, MSSP, DFIR, and Professional Services models.
• Collaborative Ecosystem: Work with a talented team including technical partner teams (implementation specialists), channel sales teams (relationship management), regional sales leaders, technical pre‑sales teams, enablement teams, and marketing. You’re part of a well‑structured, high‑performing organization.
• Growth & Learning: Exposure to cutting‑edge managed security service models, diverse Service Provider types, and advanced cybersecurity solutions. Learn from European market leaders and develop deep Service Provider ecosystem expertise.

What Happens Next?

Excited by the idea of driving Service Provider ecosystem growth and helping partners build differentiated managed security services that scale? We’d love to hear from you. Apply now and join our team shaping the future of service‑led growth across Europe.

Equal Opportunity Employer Statement

TrendAI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity, or veteran status. We do not allow discrimination or harassment of any kind.