Order Management & Customer Relationship Intern

Artemest is a company specialized in Italian craftsmanship and contemporary design with over 1,000 of Italy’s finest artisans and brands. With offices in Milan, London, Dubai, Miami, and New York, Artemest serves private clients, interior designers, and large-scale development projects across the globe. Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest mission is to share the beauty and uniqueness of Italian craftsmanship with the world.
Posizione:
To enhance its Team, Artemest is looking for a motivated, organized and self-starter Order Management & Customer Relationship Intern (professional proficiency in English) with a focus on the area of order management, advising both customers and suppliers.
What will be your key responsibilities?

• Provide excellent customer support (in English) through emails and calls
• Understand customers’ requests and use problem solving skills to meet their expectations
• Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
• Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
• Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
• Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
• Suggest retention initiatives and contribute to improve customer loyalty
• Continuously evaluate internal customer care processes and propose business development initiatives
  

Offer information :

• Duration: 6 months
• Working hour: full-time (from Monday to Friday, from 9am to 6pm)
• Monthly compensation: 600€
• Ticket restaurant provided according to the company policy
  

Requisiti:
Who are we looking for?

• Degree in humanistic or linguistic disciplines or communication with an International approach
• Exceptional problem solving and organizational skills, with strong orientation to results
• Able to manage relations and negotiations, with excellent communication skills
• Attention to details, precision, flexibility and entrepreneurial attitude
• Professional proficiency in English, Italian native (any other language is a plus)
• Previous work experience is considered a plus
  

Altre informazioni:
Our Perks

• Positive workplace. We’re a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission
• Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills
• Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury