Descrizione dell'offerta
Location: Rome, Italy
Work shift: Standard
Base pay: Not disclosed (pay varies by location)
Responsibilities
Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate Build and maintain a solid understanding of the company’s products and services Identify customer needs and clearly communicate relevant information to internal service and technical departments Accurately record customer interactions using internal systems and data entry tools Qualifications
Technical Diploma or equivalent qualification (approximately 12 years of education) At least 2 years of experience in a customer service or contact center environment Confidence in handling customer interactions by phone and email Ability to navigate computerized systems and learn new applications quickly Strong communication skills, problem‑solving mindset, and customer‑focused attitude Benefits
Be part of a collaborative and supportive team Develop your skills in customer service and communication Work in an environment that values quality, reliability, and continuous improvement Abbott is an equal opportunity employer and welcomes & encourages diversity in our workforce.
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Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate Build and maintain a solid understanding of the company’s products and services Identify customer needs and clearly communicate relevant information to internal service and technical departments Accurately record customer interactions using internal systems and data entry tools Qualifications
Technical Diploma or equivalent qualification (approximately 12 years of education) At least 2 years of experience in a customer service or contact center environment Confidence in handling customer interactions by phone and email Ability to navigate computerized systems and learn new applications quickly Strong communication skills, problem‑solving mindset, and customer‑focused attitude Benefits
Be part of a collaborative and supportive team Develop your skills in customer service and communication Work in an environment that values quality, reliability, and continuous improvement Abbott is an equal opportunity employer and welcomes & encourages diversity in our workforce.
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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