Oracle NetSuite Senior IT Support & Operations

IMPORTANT: this job opportunity is based in Geneva, Switzerland. Upon acceptance of the employment offer, the selected candidate will have to relocate to Geneva or nearby France (departments 01 or 74) as it is an on-site job position. French language classes will be sponsored upon arrival by NIRU Swiss for non-french speakers. A competitive salary, sufficient to also cover for the relocation costs, will be discussed during the interview process.

About NIRU Swiss

At NIRU Swiss, we believe our purpose is to spread happiness—through precision, craftsmanship, and the people we empower. Our culture values integrity, innovation, and impact. As we continue to grow in the high-end watchmaking sector, we are looking for leaders who are not only excellent in their field, but also aligned with our mission to make a meaningful difference.

Job Summary:

We are seeking a highly skilled IT Senior Support & Operations with at least 4 years of experience in support, configuration and business analysis on Oracle NetSuite. The ideal candidate will be responsible for providing top-tier technical support to end users, both on business applications and IT infrastructure, ensuring that our business can operate smoothly and without impact to our key business processes.

Key Responsibilities:

• ⁠Manage and maintain our business applications, in particular Oracle NetSuite and Delfoi APS (Planner and MES), including troubleshooting, configuration, and user support.
• Conduct training sessions for end users to enhance their understanding and use of IT systems and IT business applications.
• Raise, Monitor and Manage IT service requests, ensuring timely resolution and excellent customer service.
• ⁠Collaborate closely with our NetSuite development team and partners to ensure proper prioritization, testing and deployment of both incidents and change requests.
• Assist with new apps/new code being turned over to Ops from Dev Teams to ensure proper details and documentation are provided to ensure sound ops.
• Prioritize tickets in queue based on high impact clients, including High Touch User, Focus User, Legal obligation, and Revenue Impacting.
• Create/execute troubleshooting queries, scripting, or utilize tooling to help identify issues and issue impact.
• Gather and analyze log files to identify potential failure source using various troubleshooting tools.
• Understand integration points with related Products and where failure points could appear.
• Provide advanced technical support to end users, resolving complex IT issues whose root cause could be hardware, software, or network, or a combination of them, both on-site and remotely for our other sites.
• Report on a regular basis to management and to end users the service status (applications, open incidents, priorities, uptime, MTTR).
• ⁠Develop and maintain documentation for IT processes, procedures, and troubleshooting guides.
• Detect, flag, escalate and implement security measures to protect company data.
• Participate in the planning and execution of IT projects, providing technical expertise and context/concerns from our user base.
• Monitor system performance and ensure the security and integrity of IT systems.

Qualifications:

Required skills

• Languages: Fluent in English.
• At least 4 years of experience with Oracle NetSuite doing Application Management, Operations, Configuration or Development.
• Experience in IT End User communication, with end-user day-to-day interaction, even in high pressure or stressful situations when production and business is impacted.
• Strong knowledge of IT infrastructure, including servers, networks, and cloud services, and overall enterprise architecture for a mid to large-sized org.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Knowledge of cybersecurity best practices and data protection regulations.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams spanning multiple locations, languages and cultures.
• ⁠Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• ⁠Ability to work independently and as part of a team.

Preferred skills

• NetSuite SuiteCloud Development/Design/Testing/Code Review experience
• Experience in Manufacturing (instead of Services) companies, and being familiar with key concepts (routing, BOM, revision, splits, stock, inventory, planning, capacity, etc)
• iPaaS using Workato, MuleSoft, Celigo, or similar.
• Oracle NetSuite certifications or completed courses (with diploma URL).
• ⁠Bachelor’s degree in computer science, Engineering, Information Technology, or a related field.
• Software development lifecycle (SDLC) methodology knowledge and use, in particular waterfall, kanban and SCRUM.
• French language is a strong plus, but not mandatory. Classes will be provided upon arrival.

Why Join Us

• Directly report to the CTO
• Be part of a purpose-driven company that spreads happiness
• Help shape and drive growth in a fast growing IT team and company
• Join a passionate, multicultural team in the heart of Geneva
• Competitive compensation package

Apply now on Linkedin to take on a high-impact role at the crossroads of IT, Digital and Manufacturing