Operations Team Lead — Shift, Quality & Mentoring

A leading global e-commerce company is seeking a Process Associate in Milan, Italy, to manage daily shift operations and mentor associates. The role requires 1+ years in a customer-facing environment, a Bachelor's degree, and fluency in English. Responsibilities include monitoring productivity, administrative management, and ensuring quality. Candidates should have experience with Microsoft Office and Excel. This position offers an opportunity to contribute to the team's success in meeting customer expectations.
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