Operations Team Lead
Descrizione dell'offerta
Join Our Team as a Team Leader #Gamechanger in Pescara!
Location: Pescara
Are you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Team Leader to join our dynamic office in Pescara. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you!
Key Responsibilities:
- Lead and Inspire: Supervise a team of call center associates, ensuring their work and attendance align with organizational policies.
- Coach to Success: Regularly coach team members to meet and exceed performance metrics.
- Performance Management: Identify issues and implement improvement plans, with actions including potential terminations if required.
- Achieve Excellence: Ensure our services meet contractual KPIs and financial targets.
- Communicate and Update: Set clear expectations and provide timely updates to your team.
- Handle Escalations: Provide expertise in managing escalated customer calls when necessary.
- Facilitate Meetings: Conduct team meetings to share information and foster open dialogue.
- Stay Informed: Keep up-to-date with internal processes and attend manager development training.
- Promote Values: Embody and advocate Concentrix's values through your behavior and attitude.
Candidate Profile:
- Skillful Communicator: Strong verbal and written skills, with English proficiency at a B2 level or higher.
- Leadership Abilities: Capable of leading teams in prioritization and multitasking.
- Flexible and Ready: Open to working Monday to Sunday, 8:00 to 22:00.
- Motivated Mentor: Dedicated to coaching and guiding team members.
Why Join Us?
- Career Growth: Initially a fixed-term role with prospects of extension.
- Competitive Compensation: Attractive salary and bonus plan.
- Learning Opportunities: Access to Concentrix University and LinkedIn Learning.
Be a part of something bigger at Concentrix, where your leadership can make a difference.
Apply now by ensuring your CV is updated and uploaded in our system.