Operations Manager

Company Description

Greyheath Hospitality is a distinguished global collection featuring Torre di Civita, Villa Sforni, and The Royal George. These destinations blend historic legacy with contemporary luxury, creating extraordinary guest experiences. Our team comprises industry leaders with extensive expertise in hotel management, operations, and creative design. United by shared values and a commitment to excellence, we deliver exceptional personalized service. Greyheath Hospitality offers a diverse range of solutions, including Hospitality Operations, Private Villa Management, Training Academy opportunities, and Strategic Consulting.

Role Description

This is a full-time on-site role for an Operations Manager based in Como. The Operations Manager will oversee and optimize daily operations, ensure exceptional service delivery, and manage team performance across all functions. Responsibilities include creating and implementing processes in our operations, supervising our colleagues, and ensuring compliance with regulatory and company standards. The role requires a focus on enhancing guest experiences, maintaining service quality, and driving efficiency across all aspects of operations.

Qualifications

• Strong operational experience in luxury hospitality is required
• Leadership and team management experience, with the ability to mentor, train, and motivate our colleagues
• Opening experience is highly valued
• Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building
• Knowledge of compliance, safety, and regulatory standards in the hospitality industry
• Proficiency in using hospitality management systems and operational software
• Familiarity with luxury hospitality standards is highly valued
• Proficiency in Italian and English is preferred