Operations Manager, RSR

About the Role

This position requires in‑role training at an operating site that will last 6+ weeks and is located more than 50 miles from your home site. All travel accommodations for training will be booked and paid for by Amazon.

We are looking for motivated, customer‑focused individuals to join our team as an Operations Manager. In this role you will play a key part in maintaining customer expectations by ensuring orders are delivered on time and to the right location. You will lead and develop a team of salaried and hourly talent, engage them during shifts to maintain the highest levels of safety, quality, attendance, and performance, and drive improvements through data‑driven decisions and analytical problem‑solving.

Our Operations workflow has three major components: First mile, Middle mile, and Last mile. Rural Super Rural (RSR) is dedicated to ensuring our customers receive their deliveries and are satisfied with our service, even in the most remote areas, and we are continually innovating the last‑mile delivery process.

Key Responsibilities

• Support, mentor, and motivate your team
• Lead large‑scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention, and Human Resources to develop plans that meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement, or lean techniques experience

Benefits and Compensation

The base salary range for this position is $91,000.00 – $136,500.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

Location

Davenport, IA, USA.

Equal Opportunity Statement

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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