Operations Manager - Permanent contract - Flibco.com

Operations Manager - Permanent contract

Flibco.com is a digital company focused on providing a state‑of‑the‑art mobility service in airport transportation. We leverage business intelligence methodologies to continuously improve customer satisfaction by enhancing our processes and identifying new opportunities and service areas.

Work Environment & Benefits

• Modern working environment with flexible hours and home‑office options.
• 100 % support of your initiative and enthusiasm.
• Team of like‑minded people passionate about what they do and creating opportunities to make a difference.
• Plenty of challenges to solve and to demonstrate your expertise.
• Opportunity to take over a high‑level area of responsibility and help build up processes, structures and procedures from the beginning.
• Career ladder guaranteed – today's employees are tomorrow's managers.
• Dynamic company with short decision‑making paths.
• Corporate outings and team‑building activities.
• Competitive salary (€40 000–€60 000, depending on experience).

Responsibilities

• Daily operations management: ensure that daily departures align with network planning definitions and promptly address any discrepancies.
• Authorization management: manage authorization processes and maintain follow‑up procedures to ensure smooth operations.
• Stakeholder relationships: establish and maintain effective relationships with authorities, operational partners, and suppliers to foster collaboration and resolve issues.
• Partner support: act as the main point of contact for bus and door‑to‑gate partners.
• Quality control: work closely with Customer Service to monitor the quality of service provided by partners and identify areas for improvement.
• Performance analysis: analyze on‑time performance and partner efficiency, proposing action plans and defining KPIs to drive continuous improvement.
• Service continuity: implement measures to prevent service disruptions, ensuring smooth and reliable operations.
• Onboarding coordination: organise and lead the onboarding process for new operational partners, ensuring seamless integration into the network.

Qualifications

• Proven experience in operations management, preferably in the transportation sector.
• Strong analytical skills and the ability to develop and implement action plans.
• Excellent communication and relationship‑building skills.
• Proficiency in using technologies and software relevant to operations management.
• Ability to work in a fast‑paced environment and effectively manage multiple tasks.

Required Languages

• Italian : Read C2, Write C2, Speak C2.
• English : Read C1, Write C1, Speak C1.

Flibco.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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