Operations Manager

Our Company:

We are The Tour Guy , the leading provider of incredible tours and authentic experiences for all types of English-speaking travelers visiting destinations across Europe and the U.S.A. Our mission is to help others make more out of life through experiencing destinations, culture, and learning. With a dedication to immersing ourselves in international culture, we have recruited an experienced team of guides with the ability to create the wow factor for fellow adventure seekers.

With loyalty to the customer, we follow the Golden Rule of travel: treat vacations like you want yours treated. Our highly educated team is dedicated to creating an exclusivity factor, providing unique, once-in-a-lifetime tours, activities and experiences to travelers – from tours of the Vatican to authentic Parisian cooking classes, and everything in-between.

The ideal candidate will have an ability lead our team in Italy between Rome, Florence, Venice and other cities, optimizing quality and costs across the board to deliver a premium branded product at a maximum value.

Key Responsibilities:

• Tour Delivery : Ensure high quality products are delivered to consumers on time and in accordance with their online tour descriptions. This includes digital delivery and communication systems.

• Guide Management : Via your team, ensure top guides are assigned to tours and that reviews are consistently positive (4.65+). Monthly audits of guide self-assign results.

• COGS Management : Analyze, manage, and control costs of goods sold.

• Team Leadership : Manage and provide leadership to local teams of Tour Delivery Coordinators and guides to ensure seamless tour operations across all cities.

• Brand Management : Ensure ground team meets branding & uniform standards, on time, and receives positive consumer feedback.

• Performance Enhancement : Take ownership of departmental performance, identifying and implementing strategies to improve operational efficiency.

• Product Improvement : When necessary, find ways to improve product quality and operational efficiency.

• Communication: Provide regular updates in the form of presentations, reports, and emails with your manager and leadership.

Qualifications:

• 2+ years of experience in e-commerce B2C
• 3+ years of managerial experience in operations
• Degree in Economics, Business, Management, or a related field

Skills:

• Fluent English (mandatory)
• Mastery of Excel (including PivotTables, LOOKUP functions, Text Functions, Power BI Integrations)
• Proficiency in SQL
• Data Analysis: Dashboard creation, KPI creation & management
• Familiarity with Project Management Software: Jira, Smartsheet

At The Tour Guy we offer equal opportunities. We are committed to treat all candidates equally based on their skills, achievements and experience regardless of their race, nationality, sex, age, disability, sexual orientation, gender identity or any other classification protected by law.