Operations Manager, Amazon Robotics

Here at Amazon we are currently seeking an experienced Operations Manager to join our Customer Fulfillment team at our Robotics Fulfillment Center in Kemps Creek. This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, where you get to define the process flows and shape standard work routines as the operations scale up.

As an Operations Manager, you’ll deliver inspiring, inclusive leadership for the teams you supervise and be involved whenever necessary. You’ll be directly responsible for supervising a team of Area Managers and their direct reports, while reporting to the Site Lead of your Fulfillment Center. You’ll motivate and inspire your teams to do their best work, and plan schedules and activities that balance their needs with that of the business.

Another key aspect of your role will be to coordinate numerous process improvement projects, aiming to streamline activities for both yourself and your team. Your ideas and innovations can be rolled out across the Amazon network.

Shift pattern follows a 4 days on, 3 days off schedule (Sunday to Wednesday or Wednesday to Saturday).

Key Job Responsibilities

• Maintain Health and Safety standards within your remit area and promote an inspiring Health and Safety culture on‑site.
• Become a subject matter expert on specific, larger‑scale processes and activities within FCs.
• Handle timely data collection and update operations metrics on an hourly basis in the inventory control and systems environment.
• Achieve productivity targets, reduce cost per unit, eliminate errors, and ensure a high‑quality customer experience.
• Work closely with support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels.
• Implement process changes and contribute to cross‑functional Six Sigma initiatives within your site and the broader Amazon Operations network.

Basic Qualifications

• Previous experience in leading large, diverse teams.
• Experience in employee and performance management.
• Excellent verbal and written communication skills.
• Proven experience in an innovative logistics, distribution or manufacturing environment.
• Ability to establish and carry out root cause analysis, extract and analyze the data generated.
• Work flexible shift/work area, which may include days/nights and weekends.

Preferred Qualifications

• Bachelor’s degree or equivalent in Engineering, Operations, Supply Chain or a related field.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Experience managing contingent workforce in a business with peak season.
• Experience with performance metrics, process improvement and Lean techniques.
• Knowledge of Lean, Six Sigma and Kaizen methodologies is highly advantageous.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.

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