Operations Leader

Overview

In this role, your tasks are focused on the following main areas:

• Serve as Project Lead or Reviewer for complete test programs across assigned testing technologies.
• Define project scope, develop test plans, review reports for accuracy, and ensure deadlines are met.
• Manage all project-related activities, including coordination with internal teams and clients.

Project Leadership & Management

• Serve as Project Lead or Reviewer for complete test programs across assigned testing technologies.
• Define project scope, develop test plans, review reports for accuracy, and ensure deadlines are met.
• Manage all project-related activities, including coordination with internal teams and clients.

Client Communication & Support

• Maintain frequent contact with clients and sales to communicate project status and results.
• Address client concerns, resolve issues, and ensure proper communication of technical requirements.
• Support Sales in determining project specifications (cost, time, sample requirements) and negotiate completion dates.

Technical Expertise

• Study and apply relevant test standards, technologies, and regulations.
• Act as Subject Matter Expert (SME) for local office and key customers regarding standards and certification programs.
• Perform standard test procedures when required and develop special test methods or equipment for new standards or efficiency improvements.

Team Management

• Lead and manage a team to achieve role goals and responsibilities.
• Set objectives, provide feedback, and conduct performance appraisals.
• Manage training programs to maintain capacity and quality of testing.

Financial & Operational Accountability

• Responsible for revenue generation and cost management within the area of responsibility.
• Analyze and adjust costs to optimize profitability.
• Integrate continuous improvement practices into all processes.

Qualifications

The ideal future Operations Leader should possess the following qualifications:

• Master’s degree in engineering, Industrial Technology, Manufacturing Technology, Physics, or equivalent proven experience in the field.
• Solid background in Testing, Inspection, and Certification within sectors such as Medical Devices, IT, and Laboratory Equipment.
• Fluent proficiency in both English and Italian.
• Willingness to travel across European territories.
• Expertise in strategic planning, budgeting, and full P&L management.
• Good Leadership skills, including team development, performance management, and workforce planning.
• Analytical and decision-making abilities, with a focus on risk management.
• Excellent communication skills, capable of simplifying complex concepts for diverse audiences.
• Hands-on experience with Lean Sigma methodologies and technical leadership.
• Cultural awareness and collaborative mindset to thrive in diverse, international environments.

Note: This description excludes non-essential boilerplate and company-specific pages. It retains the core responsibilities and qualifications relevant to the role.

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