Operations Lead

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.

Our success is driven by an exceptional team dedicated to providing high‑quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered , we’re proud to have made a meaningful difference in countless lives.

This is an opportunity to drive the growth of our corporate mental health solutions and scale Unobravo’s impact in the world of work.

We’re seeking someone bold, commercially sharp, and impact‑driven, ready to fuel our international expansion through strong partnerships with companies.

We are looking for an Operations Lead that will drive the operational excellence behind therapist education and success, building and maintaining the programs, workflows, and support structures that enable our therapists to grow continuously and deliver high‑quality care at scale.

What You’ll Do

• Identify and assess therapists' education and clinical support needs, translating insights into concrete initiatives that drive meaningful impact on therapist outcomes and experience.
• Monitor daily operational performance through dedicated dashboards, defining and maintaining thresholds, managing issues as they arise and leading root‑cause analyses to implement lasting preventive improvements.
• Collaborate with the Clinical members and psychologist community to design, develop, and deliver training programs aligned with both clinical relevance and market demand.
• Plan, coordinate, and execute courses end‑to‑end, maintaining an updated activity calendar and overseeing registration, reporting, and secretariat operations.
• Oversee the full accreditation lifecycle for educational programs, ensuring regulatory compliance and acting as primary liaison with external agencies and vendors.
• Drive the initiation and execution of new projects to enhance the educational offer for psychologists, ensuring timelines and deliverables are met.

Not everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you.

Must Have

• 3–5 years of experience in Operations, Service Operations, or Program Management, ideally in a fast‑paced, high‑volume scale‑up or a prominent consulting firm.
• Bachelor’s degree required (Management, Economics, or related field); Master’s preferred.
• Analytical and structured problem‑solver, with hands‑on experience in root‑cause analysis and driving process improvements in high‑variability environments.
• Proven ability to manage complex, cross‑functional projects end‑to‑end, coordinating multiple stakeholders, timelines, and deliverables simultaneously.
• Excellent communication and interpersonal skills, with a track record of managing diverse stakeholder relationships, including external partners and clients.
• High ownership mindset, proactive, accountable, and comfortable operating with autonomy in ambiguous, fast‑moving contexts.
• Familiarity with accreditation processes, standards, and regulations governing healthcare or professional education programs is a strong advantage.
• Previous experience in project management roles or operational roles within the education industry.

What We Offer

Flexibility That Works for You

You can work from anywhere within your country of hire, as long as it’s a safe location with a suitable workspace .

After an in‑person onboarding week at our HQ in Milan (travel’s on us), you’re free to choose the place that inspires your best work!

Desk Here, Desk There

Home or hub? You choose! We’ll support you with a home workstation budget to perfect your set‑up and up to two coworking sessions a month to connect with your teammates.

Scaling with Purpose

Step into a work environment that’s in constant motion , and ever‑evolving . Be part of a company that’s on the rise!

Your mental health matters. Get access to exclusive discounts on psychotherapy sessions with our professionals: your well‑being comes first.

Moments That Matter

Enjoy unforgettable company retreats , team‑building experiences, nationwide aperitivo parties and more. Because we love celebrating milestones together!

We speak your language and want you to speak ours! Enjoy a free membership and conversation courses on our language platform to grow personally and professionally.

All employees may enjoy a day off on the month of their birthday .

On World Mental Health Day, we step back together, giving each of us an additional day off to rest, reflect and recharge.

Inclusive Parental Leave

Enjoy extra days off to celebrate the arrival of your little ones. Available for all parents , including biological fathers, same‑sex parents, adoptive, and foster parents.

To Fit in Our Culture

At Unobravo, what truly connects us isn’t just what we do — it’s how we do it.

Explore our Culture Page to see what being part of Unobravo really means.

Come as You Are

At Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger.

We’re proud to be an equal‑opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.