Operations Expert

Access Italy is a luxury destination management company operating throughout Italy. We plan and execute luxury travel experiences for clients worldwide.

Responsibilities

• Maintain accurate travel‑related data within operational systems.
• Coordinate and manage suppliers (drivers, guides, service providers) to ensure services are confirmed, updated, and delivered as planned.
• Proactively handle operational changes, delays, cancellations and emergencies, coordinating timely solutions with suppliers.
• Negotiate and arrange adjustments or alternative services, maintaining service quality standards.
• Manage extra services, special requests and restaurant reservations from an operational and logistical perspective.
• Handle ticket purchasing and related operational logistics.
• Act as a key operational point of contact between internal teams and suppliers.
• Collaborate with Guest Experience and Reservations teams to ensure seamless operations.
• Support and guide junior team members on operational processes and best practices.
• Contribute to the optimization of operational workflows and systems usage.
• Participate in trainings and internal knowledge sharing to strengthen operational excellence.

Qualifications

• BA or Master’s degree in Tourism with solid experience in travel operations.
• Strong knowledge of destination services, suppliers and logistics.
• Excellent oral and written communication skills.
• Highly organized, proactive and able to manage multiple priorities under pressure.
• Comfortable working independently while also being a strong team player.
• Curious and eager to continuously improve knowledge of Access Italy and its destinations.
• Proficiency in Italian and English (spoken and written).
• Strong working knowledge of MS Word, Excel and PowerPoint.
• Comfortable with technology and operational systems, able to adapt quickly to new tools.

Benefits

• Ongoing professional development and collaboration with experienced professionals in the luxury travel sector.
• Key role working directly with high‑end clients and world‑class services.
• Exposure to a wide network of premium suppliers and partners, building valuable industry connections.
• Dynamic, creative and supportive work environment where learning and collaboration are encouraged.
• Opportunities for professional growth through real projects and daily operational experience.
• Part of a team that goes the extra mile to create unforgettable travel experiences for clients.

Location : Headquarters in Rome

Compensation package : based on experience

To apply : send your CV to

J-18808-Ljbffr

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