Operations Director

We are seeking an experienced and driven Operations Director – Italy to lead and develop our data centre operations. This is a key leadership role within the Operations Management Team, with full profit and loss responsibility for country-based operations.

The successful candidate will oversee day-to-day operations, ensure 100% uptime , maintain high-quality standards, and drive continuous improvement. You will play a critical role in shaping operational strategy, managing teams, and strengthening customer relationships while ensuring compliance with all regulatory and organisational standards.

Key Responsibilities

• Lead and develop high-performing teams as the business grows, including hands‑on involvement when required
• Ensure smooth, efficient, and high-quality data centre operations
• Monitor and achieve all operational KPIs and performance metrics
• Optimise workflows and throughput across data centre operations
• Drive team engagement, performance, and a strong customer service culture
• Recruit, train, coach, and mentor team members while managing performance and development
• Develop and execute strategic plans aligned with corporate objectives
• Manage budgets, resources, and operational performance (CAPEX/OPEX)
• Establish and maintain processes to ensure uptime, reliability, and customer satisfaction
• Strengthen company brand and culture through stakeholder engagement (customers, government, community)
• Ensure compliance with statutory regulations, ISO standards, and internal policies
• Oversee operational project portfolios to ensure consistency and alignment
• Contribute to overall business development and growth initiatives
• Lead supplier management, including negotiations and performance evaluation
• Supervise incident, problem, and change management processes
• Maintain lifecycle tracking and risk management registers
• Identify and report non-conformities and ensure corrective actions
• Support development and accuracy of operational documentation

Skills & Experience

• Proven experience in developing operational functions and implementing processes aligned with company strategy
• Strong background in financial planning, performance reviews, and operational efficiency
• Experience managing 24/7 critical operations environments
• Demonstrated success in driving process improvement initiatives
• Strong leadership, decision‑making, and strategic planning capabilities
• Excellent people management, coaching, and mentoring skills
• Strong understanding of IT infrastructure and data centre operations

Education & Qualifications

• Minimum 7 years’ experience in Data Centre operations or 10 years in a similar critical operations role
• High School Diploma or Bachelor’s degree in Mechanical, Electrical, or related discipline
• Strong technical competence with excellent problem‑solving skills
• Proven leadership and team management experience
• Ability to perform under pressure and make critical decisions
• Customer‑focused with strong stakeholder management skills
• Knowledge of ISO Management Systems and related technologies
• Strong commitment to safety and environmental standards
• Excellent communication skills (written and verbal)
• Fluent in English and Italian

What We Offer

• A strategic leadership role in a growing and dynamic organisation
• Opportunity to shape and influence operations at a national level
• Collaborative and high‑performance work environment
• Career growth and professional development opportunities