Operations Coordinator (Travel Agency) - Protected Category only

Grand Circle Corporation

Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.

Grand Circle is currently seeking candidates for the following position:

FULL TIME OPERATIONS COORDINATOR based in Rome Office for our Land Tours.

PROTECTED CATEGORIES (Law No. 68/99). / Categorie Protette (art.1 - L.68/99)

Contract CCNL 3rd Level – 1 year, if successful, will turn permanent.

Role:

The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, planning the activities for the tour groups in Italy in pursuit of our company’s excellence goals.

Responsibilities:

• Book all services with local suppliers prior to start of the season (hotels, bus companies, restaurants, local guides, etc.) for all the groups.
• Handling administrative tasks such as: preparing all Groups documents, reviewing all Group and Guide travel expenses, collecting, and filing all end of trip documents
• Quality correspondence and inquiry response with Home Office in the USA
• Provide sales updates to suppliers on monthly/weekly basis
• Book and confirm all arrival and departure transfers (to/from airport)
• Cancellations of the services according to timelines
• Resolve quality issues and handle relations with suppliers (bus companies, restaurants, local guides, etc.)
• Use of internal systems GERT, TABLEAU, LOTUS NOTES

Requirements:

• 2+ years’ experience in Travel & Tourism Business (Incoming Tour Operator Preferred)
• Fluent English written and spoken (Company official language: English)
• Good Knowledge of Microsoft Office package (especially Excel)
• Experience in working with computer databases
• Strong People Skills & Customer Care Oriented
• Self-starter who can respect deadlines and prioritize.
• Passion for travel
• Working in a team
• Problem Solving
• After hours and weekend support phone for emergencies if necessary

What we offer:

• Competitive salary package
• Reimbursement of public transport with yearly max cap
• Vacation days per year + 3 personal days from the company
• Incentive Bonus based on targeted results.
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every 5th employment anniversary with GCC
• Travel Deals – WORLDWIDE GC Tour packages available @ discounted price.
• Referral Bonus
• We value diversity and encourage employees to be themselves.
• Women oriented company
• Training Plan first 90 days
• Performance Management
• International team - work with amazing people around the world
• Work for a company who gives you the opportunity to change people’s life.
• Dynamic, open, fast-paced environment
• Professional Course reimbursement 70%
• Monday and Friday homework
• Flexible approach & great office environment

Please forward your C.V. in English to: Antonio Cappella ( )

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: