Operations Coordinator
Descrizione dell'offerta
The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, planning the activities for the tour groups in Italy in pursuit of our company’s excellence goals.
Responsibilities
- Book all services with local suppliers prior to start of the season (hotels,bus companies, restaurants, local guides, etc.) for all the groups.
- Contracting with small vendors
- Coordinating Deviations: cancel/rebook services when deviations occur.
- Handling administrative tasks such as: preparing all Groups documents, reviewing all Group and Guide travel expenses, collecting, and filing all end of trip documents
- Quality correspondence and inquiry response with Home Office in the USA
- Provide sales updates to suppliers on monthly/weekly basis
- Book and confirm all arrival and departure transfers(to/from airport)
- Cancellations of the services according to timelines
- Use of internal systems GERT, TABLEAU,LOTUS NOTES
Requirements
- 2+ years’ experience in Travel & Tourism Business (Incoming Tour Operator Preferred)
- Fluent in Italian & English written and spoken (Company official language: English)
- German language Knowledge written and spoken is a plus
- Good Knowledge of Microsoft Office package (especially Excel)
- Experience in working with computer databases.
- Strong People Skills & Customer Care Oriented
- Self-starter who can respect deadlines and prioritize.
- Problem Solving & teamwork
- After hours and weekend support phone for emergencies if necessary
What we offer
- Competitive salary package
- Reimbursement of public transport with yearly max cap
- Vacation days per year + 3 personal days from the company
- Incentive Bonus based on targeted results.
- Personal and Professional Growth – Available on request
- Milestone Bonus + Travel certificate for every 5th employment anniversary with GCC
- Travel Deals – WORLDWIDE GC Tour packages available @ discounted price.
- Referral Bonus
- We value diversity and encourage employees to be themselves.
- Women oriented company
- Performance Management
- International team - work with amazing people around the world
- Work for a company who gives you the opportunity to change people’s life.
- Dynamic, open, fast-paced environment
- Professional Course reimbursement 70%
- Monday and Friday homework and Tuesday Wednesday and Thursday work in the Office
- Flexible approach & great office environment