Operations Control Officer

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Operations Control Officer

Back We are looking for an Operations Control Officer in Verona Villafranca.

Position Title: Operations Control Officer

Location: Verona Villafranca

Contract: fixed-term

The Operations Control Officer coordinates daily flight operations, dealing with other technical and operational stakeholders. She/he must possess good problem-solving and decision-making capabilities and be able to minimize disruptions to flight operations. She/he also has to ensure that this is done in accordance with relevant regulations and safety requirements.

Main duties and responsibilities:

1. Obtain overflight and landing clearances, PPRs and slots, as well as set up ground handling, fuel, and catering arrangements, whilst ensuring regulatory compliance is consistently maintained.
2. Take expeditious action to avoid any disruption to flights.
3. Handle multiple requests simultaneously and accurately, work well in dynamic situations; anticipate and mitigate problems.
4. Prioritize efficiently time and resources in crises, be able to work effectively with others in a fast-paced team environment, and be able to work independently with limited assistance.
5. Plan ahead to reduce disruption to the flight program and its possible impact; assess destination airports, en-route and/or aircraft-specific restrictions, and propose solutions.
6. Closely monitor the progress of an operation both in the planning and live phases, and provide regular updates to all concerned.
7. Supervise daily flight planning processes and assist Flight Crews in resolving difficulties related to operational tasks.

Requirements:

• Ideally at least 2 years experience in a similar role (not mandatory);
• Must be able to read, write, and speak Italian and English fluently;
• Ability to liaise in a diplomatic and friendly manner with all stakeholders;
• Flexible time approach and adaptable to change between shifts;
• Able to work under pressure and within time constraints;
• Able to communicate firmly but kindly with people.