Operations Associate

Location: Milan (coordinating across London and Sarajevo)

Experience: 4–7 years

Reports to: Founders

About Shop Circle

Shop Circle is a fast-growing AI-driven software group on a mission to power the infrastructure of modern enterprises.

With over $150M in funding and 16 acquisitions in just four years, we are building a portfolio of mission-critical software that helps businesses work smarter, scale faster, and stay ahead in a competitive landscape.

At Shop Circle, we embed AI at the core of business operations, accelerating processes, connecting teams across borders, and unlocking growth opportunities. Our culture is fast paced, collaborative, and international, giving you the chance to work directly with founders and senior leaders to make an impact across multiple markets.

About the role

We are looking for a highly organised and proactive Operations Associate to support Shop Circle’s founders and senior leadership team. This position blends operational excellence, executive support, HR coordination, and cross-functional collaboration across our Milan, London, and Sarajevo offices. You will be the operational heartbeat of the organisation, ensuring everything runs smoothly day to day while helping us build systems that scale.

What you’ll do

• Provide high-level support to the Founders and senior executives across multiple time zones.
• Manage complex calendars, travel schedules, and logistics for leadership.
• Coordinate and support general managers across our portfolio companies.
• Organise company events, off-sites, and leadership meetings, managing logistics end-to-end.
• Oversee office operations, including supplies, vendors, and workspace needs.
• Assist with light finance tasks such as expense tracking, invoicing, and reconciliations.
• Maintain and update internal CRM systems and shared documentation.
• Support basic HR and people operations tasks such as onboarding, contract coordination, and maintaining employee records.
• Act as the point of contact between teams in Milan, London, and Sarajevo to ensure alignment and smooth communication.
• Manage and nurture external relationships with vendors and service providers.

About you

• 4–7 years of professional experience, ideally in a fast-paced environment.
• University degree in business, management, or a related field.
• Previous experience in a tech or high-growth company is a strong plus.
• Strong multitasking and prioritization skills; able to manage multiple workstreams independently.
• Excellent written and verbal communication skills in English (Italian is a plus).
• Familiarity with HR or administrative systems (onboarding, contracts, or HRIS tools) is appreciated.
• Proactive, detail-oriented, and dependable under pressure.
• Thrives in a dynamic, international environment and enjoys supporting ambitious teams.

Why Shop Circle

Join one of Europe’s fastest-growing software groups, working directly with founders and senior leaders to shape the next phase of our journey. This role is ideal for someone who loves structure, energy, and people — and wants to grow within a company scaling across continents.

Join us and become the operational heartbeat of Shop Circle!