Operations Assistant - Customer Service Department (12-month Fixed-term position)

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning . We operate in a fast-moving, tech-driven environment , and we’re looking for people who thrive in change, think boldly, and take initiative.
If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams .
#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.
The Role:
We are looking for an experienced Operations Assistant for the Customer Service dept. to help us keep growing. This is a 12 month fixed-term , full time position based in our Milan office, where we expect to see you a minimum of three days per week, while the other two can be worked remotely, as per our smartworking policy.
You will:

• Filter and distribute the emails received to the PEC and other official company emails;
• Interact with the customer service and legal department to identify the appropriate assignee;
• Archive and organise official documents from law enforcement agencies;
• Reply to the requests of investigation from law enforcement agencies, directly or in accordance with Legal and Compliance dept.;
• Collaborate with the Administration team to resolve merchant official queries and to help collect unpaid invoices;
• Identify and assess customers’ needs to achieve satisfaction;
• Provide accurate, valid and complete information by using the right methods/tools;
• Interact with the different departments on behalf of the customers;
• Take the extra mile to engage customers.
  

You’ll be great for this role if :

• You are familiar with CRM systems and practices;
• You have worked for 2+ years in a Customer Service department or possess an equivalent experience;
• You speak both Italian and English at a native or near-native level (C1-C2 and any additional language - French/Spanish/Portuguese - is a plus);
• You possess strong customer orientation and ability to adapt/respond to different types of characters;
• You have excellent verbal and written communication skills;
• You know how to prioritize, and manage time effectively and are used to fast-paced environments;
• You hold a high school diploma;
• You are proficient with basic computer applications, such as Microsoft Windows and Google suite.
  

Why you should join Scalapay:

• A compensation package based on skills and experience;
• International environment with significant challenges to be met every day;
• Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences;
• Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
  

Our Hiring Process:

• An initial chat with our Talent team;
• An interview with the Hiring Manager to deep dive into your experiences and better understand your motivation;
• A meet the team with colleagues from the departments you’ll interact with;
• A final chat with Simone, our CEO.
  

Want to learn more? Don’t hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.
Pro tip: send your CV in English