Operational Director — Resort (Italy)

Location : Anonymous Central Italy

Salary : 50000 gross per year

Starting date : November 2025 (or to be discussed)

Job Summary

The Operational Director supports the General Manager in overseeing the resorts day-to-day activities focusing on operational efficiency, service consistency, and team performance.

Key Responsibilities

• Supervise all operational departments (Rooms Division, F&B, Maintenance, Spa, Housekeeping).
• Implement and maintain service standards and operational policies.
• Coordinate between departments to ensure smooth operations and guest satisfaction.
• Analyze KPIs and operational reports to improve efficiency and profitability.
• Train, mentor, and develop department managers and supervisors.
• Ensure compliance with health, safety, and hygiene standards.
• Daily management of hotel operations.
• Collaborate with various departments to facilitate communication between strategy and operations.
• Build collaborative relationships with employees across all departments.
• Develop and implement service procedures and standards.
• Identify staff training needs and provide coaching and mentoring.
• Participate in performance evaluations and provide continuous feedback.
• Ensure compliance with all health and safety regulations.
• Keep abreast of industry trends and apply operational insights.
• Motivate the team to achieve goals and professional growth.
• Effectively manage complaints and escalations.
• Prepare regular performance reports for presentation to the General Manager.

Requirements

Minimum 5 years of experience in hotel or resort operations management.

Strong leadership, problem-solving, and organizational skills.

Fluent in Italian and English (both required).

Hands‑on proactive attitude with a guest‑oriented approach.

Knowledge of hotel management software and operational best practices.

Proven experience in similar roles.

Knowledge of a third language is a plus.

Strong communication skills and customer orientation.

Excellent organizational skills and results‑oriented approach.

Experience in project management and operational implementation.

Authorization for Personal Data Processing

Pursuant to Legislative Decree no. 196 / 2003 and EU Regulation 2016 / 679 (GDPR) candidates expressly authorize the processing of their personal data for the purposes of selection and hiring. The collected data will be processed in accordance with privacy legislation and will be kept exclusively for the time necessary for the selection process.