Operation Excutive - Customer Service

TBO.COM - a global travel-tech organization is looking for an experienced Operation Excutive - Customer Service to join our international remote-team. The ideal candidate has high verbal, writing and communication working skills in Italian, English , and any additional languages is a plus!

We're looking for an independent, self-motivated persona, and specifically had an experience handling FIT bookings for hotels and/or an equivalent experience in travel.

**The working schedule is on shifts that includes shifts over weekends and max of 5 working days per week**

Job description:

• Operational handling of online reservations system.
• Handling bookings/cases with last-minute and on-spot challenges to solve problems.
• Receiving incoming calls helping travel agents using the platform and managing reservations.
• Negotiate customer needs with suppliers and individuals, using out-going call to find best resolutions.
• Handling complicated cases while coordinating with multiple stakeholders at once.
• Operating few online systems at once, providing service to travel agents (B2B only)
• Responsible to solve operational and administration cases/tasks from A-Z within SLA.

Qualifications :

• Previous background in Travel industry is a must (Minimum 3 years' experience in similar position)
• Ability to work shifts incl evning and weekends as part of the 5 shifts.
• Ability to adapt quickly to new technologies, products, and procedures
• Ability to work as Independent Consultant (VAT) is a plus

We supply a wide portfolio of online travel products and provide our partners with a winning combination of price and exceptional service.

Interested to hear more? Please apply with English CV’s only.

TBO.COM