Onsite Support Engineer
Descrizione dell'offerta
Role - Onsite Support Engineer
Location - Turin, Italy (Onsite)
Type - Permanent Employment
Job Description:
Overview
We are seeking a customer-friendly, self-driven Desktop Support Technician to manage day-to-day IT Workplace Service operations at customer HQ. As the single point of contact for end users, you will deliver VIP support, install/repair hardware/software, and coordinate with remote teams to ensure optimal workstation performance for PCs, mobiles, video conferencing, and peripherals.
Key Responsibilities
- Install, upgrade, troubleshoot, and maintain Windows 10, O365, Microsoft Office, printers, hardware, and peripherals; perform preventative maintenance and repairs.
- Provide technical support for iOS/Android mobile devices/tablets, including migrations.
- Coordinate Teams conferencing equipment, asset/inventory management (CMDB), e-waste handling, and equipment returns/transport.
- Troubleshoot network connectivity (LAN/WAN), print services, and integrate desktops with servers/applications; escalate to Tier 3/vendors as needed.
- Support visiting users (e.g., from other offices/sites), collaborate with Service Desk/Level 2 teams, and use tools like SCCM, Intune, and ServiceNow.
- Handle user data recovery, OS deployments, and backup for Network Admin; enforce IT standards and maintain records.
Required Skills & Experience
- Proven hands-on experience in desktop support, hardware/software troubleshooting, and VIP end-user service.
- Strong knowledge of Windows 10/11, O365, mobile devices, networking, and tools (SCCM, Intune, ServiceNow).
- Excellent coordination with teams/vendors, problem-solving, and customer service skills.
- Ability to work independently in a fast-paced HQ environment.
Preferred Qualifications