Onsite Support

Main skills : AV (Audio Visual) + Desktop + Network + (Crestron and/or Extron) + Teams rooms set up + Support

Skills & Responsibilities:

• Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
• Dispatch Technicians: 2+ years of experience; capable of troubleshooting diverse technical issues across locations.
• We have to work during local business hours of that specific location. Expertise on local language with English written and communication expertise
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills, with a customer-focused approach to resolving issues.
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
• Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.