Onsite IT Technician

Role:

We are looking for a Resident IT Technician with experience in Desktop / End-user Support within enterprise environment, preferably multinational companies.

Your tasks are…

• Technical support IMAC and break-fix
• Support for hardware, such as workstation and mouse, keyboard, monitor, scanner, and non-MPS printer support
• Provide setup and technical support for conference rooms and internal VoIP phones.
• Collaborate with IT Infrastructure support groups to escalate incidents and follow up to ensure timely resolution.
• Communicate regularly with the Deskside Management Team to address asset management, break/fix, and service desk processes
• Update windows workstation to latest version of OS
• Coordinate with OEM/3rd party for connectivity and infrastructure issues as needed
• Manage issues related to conference room audio issues and configure printers and Desktop issues
• Perform user management and access management in Active Directory and Azure Active Directory
• Work on configuring Cisco ACI Cisco switches Cisco routers Cisco Meraki SDWAN devices and Cisco WLCAPs
• Provides break-fix support and the development/rollout of new capabilities.
• Manages the life cycle of IT devices in supported sites.
• Supports on-call schedule and response to priority IT incidents as needed.
• Ensures SLA targets for incident and request resolution are met and perfectly exceeded.
• Assists in determining, evaluating and recommending technical solutions to address business needs.
• May administer certain user accounts, to include security, account creation, account deletion, and all related maintenance.
• Maintains all relevant technical documentation to ensure easy knowledge transfer within area of responsibility.

Location: Lomagna (Lecco - fully onsite)

Employment contract: 1-year fixed-term (with possibility of transformation into permanent)

Requirements:

• Level 2 Support - Enduser Support
• Ideally background as IT engineer with at least 2 years of experience
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Good English and fluent Italian
• Familiar with ticketing system

Benefits:

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Staff discounts
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.