Oliver Wyman - Assistant Human Capital Manager, South East Europe - Milan

Opportunity

As an Assistant Human Capital Manager , you will be part of the HC Operations team that delivers proactive and business‑focused HC advice and services for the South East Europe. This is a hybrid role that will require your presence in the Milan office 60% of the time.

Key Responsibilities for Italy and Greece

Employee Relations, Engagement and Communications

• Handle and resolve employee relations issues, escalating to leadership when required
• Provide guidance to employees and managers on performance, fairness, and culture issues
• Support initiatives to build and maintain a strong office community in an inclusive environment
• Create and distribute employee communications as required

Program Administration; Policy and Procedure Implementation

• Ensure uniform and equitable application of policies and procedures
• Provide guidance and answer questions on policy interpretation
• Support internal and external audits
• Process employee transactions (hires, terms, payroll changes, position changes, department changes, LOAs) for Workday updates via the Employee Transaction Tool (ET)
• Support budgeting efforts and function invoice tracking
• Manage time‑off reporting, policies, and service awards

Pre‑Hire, Orientation, Training and Exits

• Oversee hire, onboarding and exit processes in collaboration with the HC Coordinator

Payroll and Benefits Oversight

• Point of contact for payroll and benefit operations and queries, coordinating with external providers and internal interfaces
• Support the HCM in managing insurance and benefits programs
• Oversee funds, pension and insurance payments, liaising with Finance

Talent Acquisition and Retention for Support Professionals (SPs)

• Support SP hiring managers and the SP Talent Manager in understanding job requirements of open roles

Other Responsibilities

• Support Independent Contractor process (approvals, agreements, payments)
• Maintain continuous dialogue with Finance
• Participate in ad‑hoc Global HC Ops projects
• Provide relevant HC input to local leadership to guarantee consistent treatment of different population groups (Consulting, Specialist, SP, Actuarial)

Experience required

• Bachelor’s or Master’s degree with 5+ years of human resources generalist experience; preferably in a professional services environment in Italy, experience in Greece is a plus
• Leadership experience is a plus – leading projects or teams, facilitating discussions, mentoring junior HR colleagues, and advocating for policy or other initiatives

Skills and Attributes

• Fluent written and oral English and Italian; working knowledge of Greek is a nice to have
• Current knowledge of employment law and practices in Italy; Greece experience is a plus
• Driven to provide a high level of service in a fast‑paced environment
• Can work effectively, autonomously and as part of a team
• Curious, creative, strategic forward thinker who continually seeks ways to improve processes
• Extra‑mile attitude, team player, and effective communication with all levels of the firm
• Productive, flexible, and able to simultaneously manage multiple project priorities in a fast‑paced, performance‑driven environment
• Availability to travel for training or on business needs
• Proficiency in Microsoft Office Suite, Word, Excel, PowerPoint, and Workday is a plus

We offer

• Friendly and flexible workplace
• Opportunity for professional growth with mentors and training
• Competitive salary package
• Corporate culture that supports work‑life balance
• Stimulating, international environment with social events and gatherings
• Charity/volunteering days initiatives
• Fresh fruits, beverages, and snacks in the office
• Private healthcare, sports card, meal vouchers, life insurance, and savings plan

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.