Office Support Specialist - mandarin speaking

Opportunity for a Mandarin speaking & Italian speaking professional to join a global leading solar & renewable energy manufacturing company.

Role:

Key Responsibilities

• Coordinate with customers throughout the entire ordering process, including order preparation, execution, and logistics follow-up, to ensure timely and complete deliveries.
• Support sales representatives across different European countries by continuously tracking all open orders and proactively addressing potential delays or issues.
• Liaise with internal departments (e.g., logistics, supply chain, production, finance) to ensure smooth order execution.
• Work closely with the sales support and finance departments to monitor order payments and resolve any payment-related discrepancies.
• Maintain accurate transaction records in the company’s ERP/CRM systems and ensure proper documentation in line with internal policies and local regulatory requirements.
• Prepare reports related to order status, delivery performance, and customer service levels.
• Provide additional customer service and sales-related support as required.

Requirement:

Fluent in English, Mandarin and Italian.