Night Duty Manager - Casa Brera - Casa Brera - a Luxury Collection Hotel, Milan

Join to apply for the Night Duty Manager – Casa Brera, a Luxury Collection Hotel, Milan.

Overview

Part of Marriott International, Casa Brera is recruiting a Night Duty Manager for a fixed‑term contract starting in March.

Responsibilities

• Represent property management in resolving any guest or property related situation during the night shift in full autonomy.
• Manage the flow of questions and direct guests accordingly.
• Serve as Guest Relations Manager / Front Desk Manager and handle tracking of service issues.
• Complete end‑of‑day activities including posting charges to accounts, running night audit backup, and rolling the date.
• Direct, monitor, and assist all overnight staff, coordinating engineering, housekeeping, security, and F&B operations.
• Coordinate emergency team and serve as reference for any emergency.
• Conduct regular inspection tours for appearance, safety, staffing, security, and maintenance.
• Participate in investigation of associate and guest accidents and report to relevant systems.
• Ensure compliance with loss‑prevention policies, emergency plans, and operational guidelines.
• Maintain safe work environment and proper grooming/ uniform standards.
• Track guest and employee scores, report variations, and improve service performance.
• Process all check‑ins, check‑outs, walk‑in reservations, and ensure rates match market codes.
• Handle guest issues, complaints, and provide immediate assistance.
• Empower associates to deliver excellent customer service and maintain high standards.

Qualifications

• 1–2 years experience in a management position in guest services, front desk, or related professional area.
• Knowledge of luxury and lifestyle hospitality standards and operating procedures.
• Ideally, knowledge of Opera.
• Fluency in Italian and English; other languages are a plus.
• Availability to work the night shift on a regular basis.

What We Offer

• Unique opportunity to be part of a luxury lifestyle hotel.
• Canteen service.
• National and internal promotion opportunities within Marriott International.
• World‑class training and development programs.
• Performance and recognition programs.
• Discounted room nights, meals, spa access in more than 9,000 hotels worldwide.
• Discounts for friends and family.
• Free breakfast at European hotels.

Seniority Level

Mid‑Senior Level

Employment Type

Contract

Job Function

Other

Industries

Hospitality

Legal

Marriott International is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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