New Client Acquisition Director Italy

Change your job, change your workplace, change your future...

Ricoh are currently recruiting for a Client Acquisition Director based out of Milan, Italy.

Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.

In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".

What you will be doing

Ricoh Europe is seeking a senior, results‑driven Client Acquisition Director to win new international enterprise customers headquartered in Italy. This is a strategic, new‑business role focused on securing high‑value, multi‑country enterprise accounts and positioning Ricoh as a long‑term digital transformation partner.

You will be accountable for acquiring large, complex enterprise clients based in Italy, typically with total contract values of $10m+, across Ricoh’s full portfolio including Managed Print Services, IT Services, Workplace Experience, and Business Process Automation.

Operating in a global, matrixed environment, you will lead pursuit strategy, engage C‑suite decision makers, and orchestrate cross‑functional teams to deliver high‑impact wins.

Key responsibilities

• Own new‑logo acquisition of large, strategic international enterprise accounts headquartered in Italy, including major multinational organisations
• Identify, pursue, and close high‑value global opportunities, growing Ricoh’s market share and long‑term revenue
• Develop and execute account acquisition strategies aligned to customers’ digital transformation goals
• Build trusted relationships with senior stakeholders across IT, Finance, Operations, Procurement, and Corporate Real Estate
• Lead complex, multi‑country sales pursuits across Ricoh’s full solution portfolio
• Coordinate and lead virtual, cross‑functional global teams including sales, technology SMEs, solution architects, and portfolio leaders
• Lead complex commercial and contractual negotiations with global procurement and legal teams
• Provide thought leadership and market insight, bringing a consultative and challenger mindset to customer engagements
• Maintain accountability to senior internal stakeholders through clear reporting, forecasting, and governance
• Contribute to wider sales and growth initiatives as required

What success looks like

• Delivery of a robust account acquisition plan for Italy
• Consistent pipeline development and conversion of high‑value enterprise opportunities
• International enterprise win typically valued at $10m+ per annum
• Strong executive‑level relationships within target accounts
• Effective leadership of regional and global pursuit teams in a matrix environment

You will ideally have

Experience

• 7+ years of enterprise account acquisition experience, focused on new‑logo wins
• 5+ years of consultative, value‑based selling experience
• Proven success selling to large international enterprise customers in complex, matrixed environments
• Experience leading multi‑country, multi‑stakeholder sales pursuits
• Comfortable operating across global timezones and cultures

Skills & capabilities

• Strong executive presence with the ability to operate credibly at C‑suite and board level
• Deep understanding of managed services, IT services, workplace and digital transformation solutions
• Strong commercial and financial acumen, including complex deal structuring and negotiation
• Ability to lead and influence without direct authority
• Cultural agility and excellent stakeholder management skills

Education

• Bachelor’s degree or equivalent

In return for your commitment, you can expect

A competitive salary package

Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast‑paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer

At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

Ricoh have removed the disclosure of convictions box from their application process (ban the box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre‑employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.

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